Our Terms and Conditions

ABOUT THESE TERMS

a.) These are the terms and conditions on which we supply any of the products listed on our website to you (“Products”) whether it’s for click and collect orders, special occasions (e.g. weddings or birthdays) or gift orders.

1. b) When ordering Products from us you also agree to our Privacy Policy which can be found here.
2. c) If you are a business or charity purchasing Products for fundraising purposes as part of our fundraising scheme, please read the Fundraising Terms on this page as these will apply. Please read these terms carefully and make sure that you understand them before ordering any Products from us. If you don’t understand these terms and want to talk to us about it, please contact us on our details set out below.
3. d) When we use the words ‘writing’ or ‘written’ in these terms, this includes email.
4. e) If you are purchasing doughnuts as part of a Krispy Kreme promotions, separate Promotional Terms and Conditions can be found on this page and should be read in conjunction with these Terms and Conditions. 

INFORMATION ABOUT US AND CONTACTING US

We are Krispy Kreme U.K. Limited a company registered in England and Wales. Our company number is 04532445 with a registered office at Unit 4, Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ and our VAT number is GB115156541.  You can contact us by telephoning our customer service team on 01276 601170, by writing to us at customercare@krispykreme.co.uk, or via our Contact Us page here. If we have to contact you, we will do so by e-mail or by pre-paid post to the address you provided to us in your order.

1. PLACING AN ORDER AND OUR CONTRACT WITH YOU

 a) Placing your order. Our shopping pages will guide you through the steps you need to take to place an order with us.

b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.

d) Accepting your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract between you and us will come into existence.   

e) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your requested delivery or collection date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

f) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

g) We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from outside of the UK

h) Your rights to make changes. If you wish to make a change to the Product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

i) Collection of your Products. If ordering for collection, you will select a date and time to collect your Products from your chosen store. You must collect the Products from the store you selected when placing your order, on the day you selected when ordering and within the relevant store's opening hours. As a made fresh daily product if your order is not collected on the day you selected when placing the order it will be disposed of and no refund will be given. The opening hours for the store you selected are shown as part of the order process. Your chosen store’s opening hours will also be detailed on the email we send to you to confirm acceptance of your order and receipt of your payment. Opening hours for all of our stores can be found on our website.

j) Documents required to collect your order. You will be requested to provide proof of purchase or other identification, such as your confirmation email or the payment card used to pay for your order when you collect the Products so please ensure you have this with you.

2. OUR RIGHTS TO MAKE CHANGES

a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

b) Choose Your Own Availability. For orders of Choose Your Own Dozen doughnuts, we will endeavour to supply the doughnuts you have chosen. However, we reserve the right to substitute up to three doughnuts with the closest alternatives in the event of non-availability.

c) Handpiping. We are unable to accept or fulfil orders for personalised messages featuring expletives, trade mark / IPs which you do not own, rude, offensive or inappropriate words, messages or phrases. If your order is deemed ‘not appropriate’ we won’t be able to fulfil your order on the day. Customer care will then be in touch to arrange a refund.

3. OUR PRODUCTS

a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours, toppings and fillings accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

4. PROMOTIONAL DISCOUNTS AND OFFERS

a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please view our Promotional Terms and Conditions on this page.

5. DELIVERY AND COLLECTION OF THE PRODUCTS

a) Delivery service provider. Delivery of our nationwide delivery products is via DPD and orders must be made before midnight 2 days before the desired delivery date.

b) Delivery of Doughnuts. You will receive an email from our delivery courier partner when your doughnuts have been picked up and are on their way to you. This email will include a tracking link so you can track how far away the driver is to your address.

We will endeavour to deliver your doughnuts within the stipulated delivery slot; however, on occasion there may be circumstances outside of our control such as unplanned traffic; road closures etc. This may mean we deliver your doughnuts to your chosen address later than your delivery slot.   If you have not received your delivery by this time, please reach out to our Customer Care team on 01276 601170 or email us at customercare@krispykeme.co.uk.

In light of the current Covid-19 situation, please note we are working closely with our delivery partners to ensure we can safely deliver your doughnuts direct to your doorstep. Please note that all of our deliveries will be made contactless.

c) If you are not at home/delivery location when the Product is delivered.  Doughnuts delivered via DPD will be left in a safe place and a photo will be taken as a proof of delivery.

All of our doughnuts are made fresh daily , so we are unable to take the delivery away if you are not in and we are unable to arrange a re-delivery or collection. No refund will be available.

d) When you become responsible for the Products. The Products will be your responsibility when we deliver the Product to the address you gave us.

e) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.

f) We are not responsible for delays outside our control. If our supply of the doughnuts is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any doughnuts you have paid for but not received.

6. YOUR RIGHTS TO CHANGE YOUR MIND AND CANCEL THE CONTRACT (CONSUMER CONTRACTS REGULATIONS 2013) GIFT CARDS ONLY.

a) Exercising your right to change your mind. For some Products bought online you have a legal right to change your mind and cancel the contract (without giving any reason) and receive a refund.  As our doughnuts are baked fresh and have a limited shelf life, the cancellation rights set out in this clause do not apply to any orders for doughnuts.

b) How long do you have to change your mind. You have 14 days after the day you receive the Product to change your mind, unless your Products are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the Products.

c) How to end the contract with us if you have changed your mind. To end the contract with us, let us know by calling customer services on 01276 601170 or customercare@krispykreme.co.uk Please provide your name, home address, details of what you bought and when you ordered or received it and, where available, your phone number and email address.

d) Returning Products after ending the contract and you must pay the costs of return. You must either return the Products to your local store or post them back to us at Krispy Kreme UK Ltd, Unit 4 Albany Park, Frimley Road, Camberley, Surrey, GU16 7PQ. Please call customer services on 01276 601170 or email us at customercare@krispykreme.co.uk to tell us that you wish to end the contract and for further information regarding how to return the Products.  You must send off the Products within 14 days of telling us you wish to end the contract. You must pay the costs of return.

e) How we will refund you.  We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

f) Deductions from refunds if you are exercising your right to change your mind:

g) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

h) When your refund will be made. We will make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

- if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us; or

- if you have not received the Product 14 days after you inform us of your decision to cancel the contract.

7. YOUR RIGHTS TO CHANGE YOUR MIND AND CANCEL THE CONTRACT (CONSUMER CONTRACTS REGULATIONS 2013) – DOUGHNUTS AND FRESH PRODUCE

a) Exercising your right to change your mind – For some Products bought online you have a legal right to change your mind and cancel the contract (without giving any reason) and receive a refund. For Click & Collect orders any requests for refunds or amends to your order must be made before 2pm the day before your items collection date.

For delivered items (via DPD), including Krispy Kreme Creation Kits and Handpiped Say it with Krispy Kreme, any changes or cancellations must be made before 5pm at least 3 days before the delivery date.

b) How to end the contract with us if you have changed your mind. To end the contract with us, let us know by calling customer services on 01276 601170 or customercare@krispykreme.co.uk Please provide your name, home address, details of what you bought and when you ordered or received it and, where available, your phone number and email address.

8. IF THERE IS A PROBLEM WITH THE PRODUCT – DOUGHNUTS

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact our customer care team on 01276 601170 or email customercare@krispykreme.co.uk. We may request additional order information, photos or proof of purchase.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

9. IF THERE IS A PROBLEM WITH THE PRODUCT – GIFT CARDS

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us on the details set out in the box at the beginning of these terms.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

c) Returning faulty Products. If you wish to exercise your legal rights to reject faulty Products you must either return the Products to your local store (if we accept this) or post them back to us at Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ. We will refund the price of the Products in full and pay the costs of postage. Please call customer services on 01276 601170 or email us customercare@krispykreme.co.uk to tell us that you wish to end the contract and for further information regarding how to return the Products.

10. DOUGHNUT TOWERS AND WALLS

a) Doughnut tower and wall delivery.  When purchasing a Krispy Kreme Doughnut Tower or Doughnut Wall the tower or wall stands will be delivered separately.  You will be able to choose a delivery address for this item when placing the order.  The tower will be despatched the following working day, after payment has been received.  The wall is despatched 5-10 days after payment has been received

b) These products are delivered via overnight courier and require a signature on delivery.  The courier may leave notification cards for you if delivery has been unsuccessful and you may be required to collect the items from the courier depot if delivery cannot be completed.

c) The doughnut tower and wall are yours to keep and cannot be returned to Krispy Kreme after use

d) Exercising your right to change your mind. For some Products bought online you have a legal right to change your mind and cancel the contract (without giving any reason) and receive a refund.  

If you have requested a personalised Doughnut Wall, this item is made for your order and no returns or refunds can be accepted after payment has been completed.

If you wish to cancel your order for the Doughnut tower please make contact with our Customer Care team to arrange this. 

If you wish to cancel your order for a Doughnut Tower or a non-personalised Doughnut Wall, you must return the tower or wall stand to Krispy Kreme before any refunds can be issued.  All items must be returned to our Head Office address, unused and in the original packaging.  Any costs to return these items must be covered by the customer.

e) Returning faulty Products. If you wish to exercise your legal rights to reject faulty Products you must return the Product to Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ. Upon receipt and inspection of the item, we will refund the price of the Products in full.  Please call customer services on 01276 601170 or email us customercare@krispykreme.co.uk to tell us that you wish to end the contract and for further information regarding how to return the Products.

If the item is deemed to be faulty, and the above process has been followed, Krispy Kreme will cover the cost of the return of the tower stand.

11. OUR RIGHTS TO END THE CONTRACT

a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

d) We reserve the right to cancel orders of personalised doughnuts where handpiped messages or personalised content is deemed by us to be inappropriate, infringe copyright or illegal.

12. PRICE AND PAYMENT

a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11c for what happens if we discover an error in the price of Product you order.

b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.

c) What happens if we got the price wrong? It is always possible that, despite our reasonable efforts, some of the Products on our website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

d) When you must pay and how you must pay.  You must pay for the Products online before we dispatch them for collection and/or delivery. You can pay for the Products using a debit card or credit card. We accept payments by Visa, MasterCard, Paypal, Google Pay, Apple Pay and American Express. 

e) We use a payment service provider. We use Braintree, a service of PayPal (Europe) as our chosen payment service provider. When you have selected your Products and proceed to the checkout page to pay for them you will be redirected to the Braintree website to make the payment. Braintree are an independently certified Level 1 payment service provider who use the highest levels of industry standard data encryption. We do not collect or retain your payment details.

13. HOW WE USE YOUR PERSONAL INFORMATION

a) We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read our Privacy Policy, as it includes important terms which apply to you.

14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.

c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

15. OTHER IMPORTANT TERMS

a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

f) Which laws apply to this contract and where you may bring legal proceedings? These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

Please read these terms and conditions before entering into any agreement to supply Krispy Kreme UK with product, services or consultancy.

1. GENERAL

1.1 Except where condition 8 applies, these terms and conditions apply to every order placed by Krispy Kreme UK Limited (“KKUK”) with any individual, firm or company (the “Supplier”).  No terms and Conditions in or attached to any invoice, document, tender or dispatch/delivery note which are inconsistent with these terms and conditions or which purport to add to or vary them in any way shall have any effect unless expressly accepted by KKUK in writing.

 In the absence of such written acceptance, the Supplier shall be deemed to have withdrawn or waived his terms and conditions and to contract solely on the basis of these terms and conditions and acceptance of goods and/or services shall not constitute or be deemed to constitute acceptance by KKUK of the Suppliers terms and conditions.  The contract shall commence and the Supplier will be contractually bound upon the despatch of a purchase order by KKUK. 

2. PURCHASE ORDER 

2.1 The Supplier shall ensure that the goods and/or services shall: 

(a) correspond with the quantity, type, sort, quality and description set out in the purchase order;  

(b) meet the performance standards and dates specified on the purchase order or notified to the Supplier by KKUK; 

(c) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979) and fit for any purpose held out by the supplier or made known to the supplier by KKUK; 

(d) where applicable, be free from defects in design, materials and workmanship and remain so for 12 months after delivery;  (e) comply with all applicable statutory and regulatory requirements relating to the manufacture, labelling, packaging, storage, handling and delivery of the Goods. 

2.2 If the goods and/or services do not comply with the KKUK purchase order and/or instructions, KKUK is entitled at its option to either return the goods at the risk of the Supplier; reject the goods and/or services; require the Supplier to re-perform the services or accept the whole or part of the goods and/or services supplied by the Supplier but without prejudice to any rights of KKUK to claim compensation or damages for loss or damage suffered as a result of failure to comply.  

2.3 If the Supplier fails to deliver the Goods and/or perform the Services by the date specified in the purchase order KKUK shall be entitled to terminate the contract without notice. 

3. PRICE, PAYMENT AND SET OFF 

3.1 The price for the goods and/or services shall be the price set out in the purchase order and shall be inclusive but not limited to the costs of packaging, insurance and carriage of the goods and/or provision of the services. No extra charges shall be effective unless agreed by KKUK.

3.2 In respect of goods, the Supplier shall invoice KKUK on or at any time after completion of delivery. In respect of services, the Supplier shall invoice KKUK in full, monthly, or quarterly as agreed. The valid VAT invoice must contain the purchase order number and shall include such supporting information required by KKUK to verify the accuracy of the invoice. The invoice must be submitted by email to apinvoices@krispykreme.co.uk .

3.3 KKUK will pay the invoiced amounts within 56 days of the date of a valid and correct invoice to a bank account nominated in writing by the Supplier, unless otherwise agreed in writing with the Supplier. 

3.4 KKUK may, without limiting its other rights or remedies, set off any amount owing to it by the Supplier against any amount payable by KKUK to the Supplier. 

4. INDEMNITY AND INSURANCE 

The Supplier shall hold and keep KKUK indemnified in full against all costs, expenses, damages and losses (whether direct or indirect), including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by KKUK due to or arising out of the performance of the contract or any breach by the Supplier of these terms and conditions or any term or obligation implied by law or any statutory provision that may be in force from time to time.  The Supplier shall at all times have sufficient insurances in place and provide written evidence to KKUK upon request. 

5. CONFIDENTIALITY

The Supplier shall treat all confidential information belonging to KKUK as confidential and safeguard it accordingly, and shall not disclose any confidential information without the prior written consent of KKUK.

6. TERMINATION 

In addition to clause 2.3 and 7.1, if at any time after the commencement of the contract the Supplier commits: a material or persistent breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 7 days after receiving notice of the breach; commits a material breach which cannot be rectified, then KKUK may terminate the contract with immediate effect.

7. GENERAL

7.1 Force majeure: Neither party shall be liable to the other as a result of any delay or failure to perform its obligations under the Contract if and to the extent such delay or failure is caused by an event or circumstance which is beyond the reasonable control of that party which by its nature could not have been foreseen by such a party or if it could have been foreseen was unavoidable. If such event or circumstances prevent the Supplier from supplying the Goods and/or Services for more than 4 weeks, KKUK shall have the right, without limiting its other rights or remedies, to terminate this Contract with immediate effect by giving written notice to the Supplier. 

7.2 Assignment and subcontracting:  The Supplier shall not assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract without the prior written consent of KKUK.  

7.3 Notices:  Any notice or other communication required to be given under or in connection with this Contract shall be in writing and shall be delivered to the other party by prepaid first-class post or email.

7.4 Waiver: No delay, neglect or forbearance on the part of either party in enforcing against the other party any term or condition of the contract shall either be or be deemed to be a waiver or in any way prejudice any right of that party under this contract.

7.5 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership of any kind between any of the parties.

7.6 Contracts (Rights of Third Parties) Act 1999: A person who is not a party to the Contract shall not have any rights under or in connection with it. 

7.7 Variation: Any variation, including any additional terms and conditions, to the Contract shall only be binding when agreed in writing and signed by KKUK. 

7.8 Severance: of any provision in this contract shall in whole or in part be held to any extent to be unlawful or unenforceable under any enactment or rule of law, the remainder of the provisions shall stand in full force and effect.

7.9 Statutory Requirements: the Supplier shall comply with all statutes, orders, regulations or bye laws applicable to the performance of this contract and shall indemnify KKUK against all losses, claims or liabilities, expenses, proceedings or otherwise as a result of the Suppliers noncompliance with the same.

7.10 Governing law and jurisdiction: The Contract shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. 

8. TERMS AND CONDITIONS

These terms and conditions will apply unless KKUK specifies different terms and conditions in its tender or quotation documentation or some other contract entered into by the parties. If different terms and conditions are specified by KKUK those terms and conditions will override the purchase order terms and conditions and will apply instead of these.

These Terms and Conditions refer to promotional campaigns run by Krispy Kreme in the UK and should be read in conjunction with our General Terms and Conditions of Sale that can be found on this page.

1. GENERAL

1.1 From time to time we may issue promotions and discounts on our Products as part of promotional and loyalty campaigns ("Promotions").

1.2 Participation in Promotions is subject to the following terms, as well as any specific terms issued by us from time to time in relation to individual Promotions ("Promotion Terms"). Current applicable Promotion Terms are set out below these general terms.

1.3 By participating in a Promotion, you agree to and accept the Promotion Terms.

1.4 We reserve the right to alter, amend, cancel and interpret the Promotion Terms at any time.

1.5 Promotions are only applicable in Krispy Kreme stores and do not apply in any other store or outlet unless expressly stated otherwise in the Promotion Terms.

1.6 Each Promotion will only be valid during the period specified in the Promotion Terms.

1.7 If you have been issued with a coupon or code (a "Voucher") as part of a Promotion, in order to participate in the Promotion, you should present the Voucher to the server prior to ordering any Products. If you have a hard copy Voucher, you must surrender it to the server to retain as evidence of the entitlement to the discount given.

1.8 Participation in Promotions is subject to availability. We will use our reasonable endeavours to ensure that sufficient stocks of promotional items are available in our stores but shall not be liable to you if sufficient stocks are not available. If sufficient stocks are not available we may, at our discretion, offer you an alternative product of similar value but no cash alternative will be offered.

1.9 All Vouchers issued as part of a Promotion are non-transferable and may only be redeemed once. The cash value of each Voucher is 0.00001p.

1.10 Any Vouchers presented to a server for redemption as part of a Promotion which appear to have been defaced or falsified in any way may be refused at the discretion of the server or store manager.

1.11 Promotions cannot be used in conjunction with any other offer or discount.

2. GIFTCARDS

For balance enquiries, please visit a participating Krispy Kreme retail store or call our customer care team on 01276 601170.

2.1 Gift cards can be loaded to any value between £10 and £250.

2.2 Gift cards must be presented at point of purchase.

2.3 Gift cards can only be redeemed at Krispy Kreme UK retail stores, excluding Bentalls and Selfridges concession stores.

2.4 Gift cards are not redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats, Just Eat & Deliveroo.

2.5 Gift cards cannot be exchanged for cash.

2.6 Gift cards are valid for a period of 24 months after activation. Any unused balance after this time will be lost.

2.7 Gift cards cannot be replaced if lost or stolen.

2a. GIFTCARDS PURCHASED FROM TESCO STORES 

Your gift card can be loaded to any value between £15 and £100. Only redeemable at Krispy Kreme retail stores within the UK. Please visit our website to find the nearest store to you. Gift cards are not redeemable in: Krispy Kreme cabinets in Tesco stores; or other supermarkets; online, or at Selfridges, Bentalls, motorway services, Center Parcs and university cabinet locations. Please present this card at point of purchase. Cannot be exchanged for cash. This card is valid for a 24 month period from activation. Any unused balance after this time will be lost. Gift cards cannot be replaced if lost, damaged or stolen. FOR BALANCE ENQUIRIES, PLEASE VISIT A PARTICIPATING KRISPY KREME RETAIL STORE. Full terms and conditions can be found online at: krispykreme.co.uk/terms-conditions

3. COMPLIMENTARY VOUCHERS - Customer Rescue voucher cards

3.1 Vouchers can be redeemed at all Krispy Kreme retail shops.  Not redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo.

3.2 Only one Voucher can be redeemed per person per day and cannot be used in conjunction with Gift Cards or our BOGOF offers.

3.3 Vouchers are only valid at the specified store/s and date as printed on the Voucher.

3.4 Vouchers cannot be replaced if lost by holder or stolen.

3.5 The physical voucher must be presented at the point of purchase and must be surrendered at the time of use

3.6 Vouchers should only be used once

3.7Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.  Redemption of the voucher is at the Store Managers discretion and service may be refused if abuse of the vouchers and the above terms is believed to be occurring.

3A. COMPLIMENTARY VOUCHERS - Customer Rescue online codes

3.1 Vouchers can be redeemed at www.krispykreme.co.uk.  Not redeemable in Krispy Kreme Retail shops, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Selfridges,  University locations, UberEats, Just Eat & Deliveroo.

3.2 Only one Voucher can be redeemed per person per day and cannot be used in conjunction with other offers.

3.3 Vouchers are only valid for 12 months after issue

3.4 Vouchers cannot be replaced if lost by holder or stolen.

3.5 The voucher code must be entered at the point of purchase and can only be used once

3.6 Codes can only be used for specific products, stipulated when the code is issued.

3.7 Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.  Redemption of the voucher is at the company discretion and service may be refused if abuse of the vouchers and the above terms is believed to be occurring.

4.CUSTOMER SATISFACTION SURVEY - SMG PROMOTIONAL FREE OG 

4.1 Barcode can only be used once and is valid for only 1 redemption of 1 Original Glazed doughnut. 

4.2 The survey must be completed within 2 weeks of the date printed on the store till receipt you received for this survey entry.

4.3 Offer expires 1 month from the date on the purchase receipt.  

4.4 Barcode and qualifying till receipt must be presented at the time of redemption.

4.5 Valid at participating Krispy Kreme shops.  Not available for use in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Center Parcs, Krispy Kreme mobile events and Krispy Kreme Nationwide delivery.  

4.6 Limited to one survey per person, per month. 

4.7 Not valid with any other offer. 

4.8 No smiles will be collected when this voucher is used.  

5. SPECIFIC CUSTOMER GROUP DISCOUNTS

5.1 We offer discounts to certain customer groups as part of reciprocal discount arrangements.

5.2 Customers wishing to participate in these arrangements must present valid identification to the server that clearly verifies that they belong to the relevant customer group.

5.3 Discounts exclude impulse, promotional offers, gifting items and gift cards. Discount only available on individual doughnuts, 4 packs, 6 packs, bites, dozen prices and drinks.

5.4 Discount only available on individual doughnuts, 4 packs, 6 packs, bites, dozen prices and drinks or those specificed in the promotion T&Cs. Not to be used in conjunction with any other offer. Offer valid in all participating Krispy Kreme shops.  Not  redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Selfridges, University locations, Just Eat, UberEats, Go Puff & Deliveroo.  Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

5.5 Discounts are provided to the following customer groups:

Student: 10% discount on total bill, upon presentation of a valid NUS Student Card or University ID (with valid expiry date). Discount not available on purchases made from cabinets on third party partner sites.

Blue Light Card Holders: 10% discount on the total bill (excluded items below), upon presentation of a valid Blue Light Card. Discount not available on purchases made from cabinets or on third party partner sites.

Network: 10% discount on the total bill (excluded items below), upon presentation of a valid Network membership card. Discount not available on purchases made from cabinets or on third party partner sites.

PLEASE NOTE: the above discounts cannot be used in conjunction with our promotional offers (including but not limited to Community Heroes, Wondoughful Wednesdays, BOGO's and other limited time offers), gift cards purchases, online orders, or delivery orders via Deliveroo, Just Eat, Uber Eats, Go Puff.

6. HOTLIGHT HAPPY HOUR

Hotlight is available in these Hotlight shops daily between 7pm - 10pm: Braehead, Enfield, Edinburgh Hermiston Gait, Leeds Birstall, Manchester Trafford, Peterborough, and Shannon Corner. Hot Original Glazed doughnuts only available for customer purchase between 7pm – 10pm every day during "Hotlight Hour". Bluewater  also offer a Hotlight experience, please check the store details page for these hotlight hours. Hot Original Glazed samples may be offered with purchase during Hotlight hour but this is entirely down to the discretion of the shop manager. Hot doughnuts are subject to VAT and are therefore charged at a higher price to non-hot Original Glazed doughnuts. Hotlight hour may not be available on peak days for example Halloween, Christmas and Valentine's day or during the exceptional occurrence of machine breakdowns. Krispy Kreme will endeavour to give as much notice as possible to any changes to Hotlight hour via it's website and social media channels. 

7. ALL MEDIA AND PRODUCTS

Krispy Kreme UK Limited issue various forms of discount media as part of promotional and/or loyalty campaigns to our customers. The participation in schemes and use of the discount media is subject to the following general standard terms and conditions in addition to specific terms and conditions listed below: 

7.1. Participation in and use of discount scheme/media is restricted to Krispy Kreme stores only and does not include Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Bentalls, Selfridges, Krispy Kreme Occasions, Krispy Kreme online orders, University locations, UberEats & Deliveroo unless otherwise specified.

7.2. Each form of discount scheme/media will have a valid to/from date or an expiry date. Any discount scheme/media presented for redemption after the expiry date will be at the discretion of the Store Manager. 

7.3. Notwithstanding the printed expiry date of discount scheme/media, Krispy Kreme UK Limited reserves the right to continue the scheme/media if stocks of the media remain undistributed whereupon the discretion of the Store Managers will prevail with regard to the redemption of the media without implying any formal/legal extension of the expiry date. 

7.4. The customer must present the completed discount media to the server prior to ordering product(s) that confers a full/part discount against a product(s). 

7.5. The customer must surrender the discount media to the server to retain as evidence of the entitlement to the discount given.

7.6. Every effort will be made to supply the customer with the product(s) requested upon presentation of related discount media but in the event the store does not have the requested product(s) an alternative of similar value will be offered. 

7.7 Discount media is not transferable or saleable and may only be redeemed once, the cash value of discount media is 0.00001p per coupon/voucher. 

7.8. Any discount media presented to a server for redemption that appears to have been falsified in any way may be refused at the discretion of the server or Store Manager. 

7.9. Krispy Kreme UK Limited reserves the right to alter, amend, cancel and interpret the standard and specific discount media terms at any time and any decision made by the employees will be final and binding. 

7.10. By making a purchase and accepting a form of discount media that has been duly marked by a server to record the purchase the customer agrees to participate in and accept the terms of the discount media as detailed above. Nothing in the above terms will affect your statutory rights. 

7.11. Any instructions, terms and conditions on any advertising or promotional materials relating to discount media will form part of the standard terms above and the specific discount media set out separately below, in the event of any conflict the terms laid out on this page of the website will take precedent. 

7.12. The redemption of discounts and discount media cannot be used in conjunction with any other promotional offers at the discretion of the Store Manager.

1) Krispy Kreme will go live on their TikTok (@krispykremeuk) on Sunday, 3rd December 2023 to ensure fans across the nation can meet Santa and Elf. During the live stream participants will have the chance to win 1 in 3 year’s supplies worth of doughnuts (worth £ 252). 2) To enter this competition, participants must be aged 18+ and must be a resident of the United Kingdom. 3) By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.4) Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time. 5) Prizes are non-refundable and cannot be exchanged. 6) 1 winner will be chosen randomly by 15th December 2023 at the latest and contacted through the email address provided. 7) No other Krispy Kreme locations, incl. Stratford Krispy Kreme box store (level 1), Tesco, Sainsbury, Asda, Morrisons, Welcome Break, Center Parcs, Uber Eats, Just Eat or Deliveroo are taking part in this promotion and event. Offer not available through Click and Collect or via third party delivery. 8) Only one entry per person.  

1) To enter this competition, participants must be aged 18+ and must be a resident of the United Kingdom. There is no entry fee and no purchase necessary to enter this competition or the Krispy Kreme Giving Grotto event. 2) To enter the competition, contact details need to be provided in person at the Krispy Kreme Giving Grotto event in Stratford on Sunday, 3rd December 2023. Only the first 100 in the queue will be able to take part in this competition. The queue will open on Sunday, 3rd December 10:00. 3) By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions. To enter the competition visitors must be rewards members or sign up to rewards and log their rewards ID with a member of staff. 4) 1 in 10 will win a year’s supply worth of doughnuts worth £ 252 (equivalent of 2 Original Glazed dozens per month). In total 10 prizes will be awarded for the Stratford Giving Grotto. This prize will be fulfilled via Krispy Kreme rewards smiles and can be redeemed at Krispy Kreme retail shops for 12 months. These smiles cannot be used at Tesco, Selfridges, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Costco, Center Parcs, Uber Eats, Just Eat or Deliveroo. Not redeemable through nationwide delivery or via third party delivery.5) 10 winners will be chosen randomly by 15th December 2023 at the latest and contacted through the email address provided. 6) No other Krispy Kreme locations, incl. Stratford Krispy Kreme box store (level 1), Tesco, Sainsbury, Asda, Morrisons, Welcome Break, Center Parcs, Uber Eats, Just Eat or Deliveroo are taking part in this promotion and event. Offer not available through Click and Collect or via third party delivery. 7) Only one entry per person. 8) Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time. 10) Prizes are non-refundable and cannot be exchanged.

1) Entry to the Krispy Kreme Giving Grotto in Stratford entitles customers to a free four pack of Original Glazed doughnuts at Krispy Kreme Stratford on Sunday, 3rd December 2023. Age 18+ only. 2) Visitors shall redeem their token received in the queue at the till. Only the first 100 in the queue on the day, will be able to take part in this offer. The queue will open on Sunday, 3rd December 10:00 and the token must be redeemed on Sunday 3rd December 2023. 3) This offer is available on Original Glazed Doughnuts. Hot Original Glazed dozens are excluded from this promotion. 4) Where a small group of people (up to 4 at a time) would like to enter the Krispy Kreme Giving Grotto together to meet Santa, only one four pack of Original Glazed doughnuts will be gifted. 5) Re-entry into the Grotto won’t be granted. 6) No other Krispy Kreme locations, incl. Stratford Krispy Kreme box store, Tesco, Sainsbury's, Asda, Morrisons, Moto Services, Welcome Break, Center Parcs, Uber Eats, Just Eat or Deliveroo are taking part in this promotion and event and the token is not redeemable in any other location. Offer not available through Click and Collect or via third party delivery. 7) Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time. Opening times may vary. 8) Krispy Kreme reserves the right to terminate the TikTok live stream of the Giving Grotto early or delay the opening without prior notice, to cancel or amend the offer at any time. 9) No Krispy Kreme Rewards Smiles will be gained for the complimentary product. 10) Prizes are non-refundable and cannot be exchanged.

1) The Krispy Kreme Giving Grotto takes place on Sunday, 3rd December 2023, 10:00 – 18:00, at Krispy Kreme Westfield. 2) Children aged 16 or under, must be accompanied and supervised at all times by a legal guardian. A group size of up to 4 people can visit at the same time. 3) Entry to the Krispy Kreme Giving Grotto will be granted on a first come first serve basis. The first 100 in the queue will gain entry and will receive an entry token upon arrival. The queue will open on Sunday, 3rd December 10:00. 4) Krispy Kreme reserves the right to close the Giving Grotto early or delay the opening without prior notice, to cancel or amend the offer at any time. Opening times may vary. 5) There is no entry fee and no purchase necessary to enter this competition or the Krispy Kreme Giving Grotto event. 6) Krispy Kreme aims to provide a three-minute interaction time per person within the Krispy Kreme Giving Grotto, but reserves the right to change the duration of the interaction without prior notice. 7) Krispy Kreme reserves the right to refuse entry on the day. 8) No other Krispy Kreme locations, incl. Startford Krispy Kreme box store, Tesco, Sainsbury, ASDA, Morrisons, Center Parcs, Uber Eats, Just Eat or Deliveroo are taking part in this promotion and event.

This promotion is exclusive to Krispy Kreme Rewards members. The promotion entitles members to any dozen doughnuts for £12 or any 2 dozen doughnuts for £20 in Krispy Kreme Retail shops or when ordering online for either nationwide delivery, or click and collect at krispykreme.co.uk.This offer is only available in Krispy Kreme UK retail shops and Krispy Kreme online. Not available in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, and Center Parcs or for orders placed with Just Eat, Uber Eats or Deliveroo. The offer is available on Wednesday 23rd – 27th November 2023 only. The following products are eligible in shops: Sharer Dozen, Original Glazed Dozen, Choose Your Own Dozen. Click & Collect: Sharer Dozen, and Original Glazed Dozen. Nationwide Delivery: Favourites Dozen, Vegan Selection Dozen and Original Glazed Dozen.
In shops, this offer entitles the member to any Dozen for £12 or any 2 Dozens for £20 when they have added the offer to their app wallet and present their Rewards ID shown on the Krispy Kreme app to a colleague in-shop. Promotional offers are carried out at the shop's discretion and the manager's say is final. Online orders for click and collect must be made before 2pm for collection the next day. Online orders for nationwide delivery must be made before 23.59 on Monday 27th November 2023 for delivery before Friday 1st December 2023. To qualify a member is required to log into their Rewards account before making a transaction. Delivery fee online may apply. Over 18’s only.
This offer is limited to two purchases of applicable Dozens per day, and where more than 2 Dozen are purchased in a single transaction, will apply to the lowest-priced Dozens. Limited to two Dozen per member, per day. Cannot be used in conjunction with any other offers. Strictly subject to product availability, when they are gone, they are gone!
Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time.

The promotion entitles customers to a free dozen of Original Glazed doughnuts in participating Krispy Kreme Retail shops when requesting the “World Kindness Day” offer at the till.

The offer is available on 13th November 2023 only.

This offer is available on Original Glazed Doughnuts only. Hot Original Glazed dozens are excluded from this promotion.

Not available online or in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Costco, Center Parcs, Uber Eats, Just Eat or Deliveroo. Krispy Kreme Stratford Kiosk is also excluded from this promotion.

Over 18’s only. This offer is limited to 1 redemption, per person, per day.

Cannot be used in conjunction with any other offers. Strictly subject to product availability and range change, when they are gone, they are gone! 

Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time. Opening times may vary. Please check opening times on our website before making your way to our Krispy Kreme shops. No rewards Smiles will be collected for complimentary product. Free dozen allocation will vary according to shop size.

The promotion entitles customers to one of the following offers, per customer, per day in participating Krispy Kreme Retail shops: Choose any 6 Original Glazed doughnuts for £6. Choose an Original Glazed dozen for £7.45. Buy any dozen, add an Original Glazed dozen for £2.

The offer is available on 6-12th November 2023 inclusive.

To redeem this offer in store, customers must be a member of Krispy Kreme Rewards and scan thier app. Smiles can be claimed with this offer.

Not available in online or at Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Costco, Center Parcs, Uber Eats, Just Eat or Deliveroo. 

Over 18’s only. This offer is limited to 1 redemption, per person, per day.
Cannot be used in conjunction with any other offers including the Double Dozen discount. Strictly subject to product availability and range change, when they are gone, they are gone! 

Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time. Opening times may vary. Please check opening times on our website before making your way to our Krispy Kreme shops. 

The promotion entitles customers to 2 Original Glazed doughnuts, and 2 regular sized hot drinks for £5, in participating Krispy Kreme UK retail shops. In locations that do not serve hot drinks, the promotion is 2 Original Glazed doughnuts, and 2 bottled soft drinks.

The offer is available on 5th November 2023 only.

To redeem this offer in store, customers must be a member of Krispy Kreme Rewards and scan their app . Smiles can be claimed with this offer.

Not available in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Costco, Center Parcs, Uber Eats, Just Eat or Deliveroo or online.

Over 18’s only. This offer is limited to 1 redemption, per person, per day.
Cannot be used in conjunction with any other offers.  Excludes large hot drinks, and extra shots/syrups. Strictly subject to product availability and range change, when they are gone, they are gone! 

Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time. Opening times may vary. Please check opening times on our website before making your way to our Krispy Kreme shops. 

Offer only valid on KrispyKreme.co.uk Not available in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Center Parcs, Deliveroo, Just Eat, Uber Eats, Krispy Kreme mobile events and Krispy Kreme UK Doughnut shops. Subject to availability. This offer entitles the member to a 20% discount when purchasing a Halloween Pumpkin Kit and add the KKRPUMPKIN20 at the checkout. Member must be logged into a valid loyalty account to obtain a discount. Delivery fee may apply. Order must be made before 23.59pm on Sunday 29th October 2023 for delivery before Tuesday 31st October 2023. Cannot be used in conjunction with any other offers. Over 18s only. Strictly subject to product availability, when they are gone they are gone! Limited to one transaction only per rewards member. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

Ghosted boxes can be filled with 4 Original Glazed doughnuts at any Krispy Kreme shop in the UK between 23rd – 27th October 2023 or 1st November – 12th November 2023. Customers must take their physical ghosted box and leaflet to the store to exchange for their 4 Original Glazed doughnuts or show their digital smiles voucher at the till to redeem this offer. Subject to availability – when they’re gone, they’re gone. Prizes are non-refundable, non-exchangeable and non-transferable. One four-pack of Original Glazed doughnuts per customer only. Hot Original Glazed packs are excluded from this offer. Not available in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, and Center Parcs. Over 18s only. Krispy Kreme UK reserves the right to change, cancel or amend at any time. Complimentary items are fulfilled at the Shop Managers discretion and the Shop Manager has the final say. No Rewards Smiles will be collected for complimentary product. Offer cannot be combined with other offers or promotions.  Opening times may vary. Please check opening times on our website before making your way to our Krispy Kreme shops. Krispy Kreme shops. There’ll be 5,000 ghosted boxes available in the UK. To order a ghosted box customers will need a rewards ID.

This promotion is exclusive to Krispy Kreme Rewards members. The promotion entitles members to any dozen doughnuts for £12 in Krispy Kreme Retail shops or a Dozen doughnuts for £12 when ordering online for either nationwide delivery, or click and collect at krispykreme.co.uk. This offer is only available in Krispy Kreme UK retail shops and Krispy Kreme online. Not available in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, and Center Parcs. The offer is available on Wednesday 1st November 2023 only. The following products are eligible in shops: Sharer Dozen, Original Glazed Dozen, Choose Your Own Dozen. Click & Collect: Sharer Dozen, Original Glazed Dozen and Choose Your Own Dozen. Nationwide Delivery: Favourites Dozen, Vegan Selection Dozen, Original Glazed Dozen and Choose Your Own Dozen. In shops, this offer entitles the member to any Dozen for £12 when they have added the Wondoughful Wednesday Offer to their app wallet and present their Rewards ID shown on the Krispy Kreme app to a colleague in-shop. Promotional offers are carried out at the shop's discretion and the manager's say is final. Online orders for click and collect must be made before 2pm for collection the next day. Online orders for nationwide delivery must be made before 23.59 on Wednesday 1st November 2023 for delivery before Friday 10th November 2023. To qualify a member is required to log into their Rewards account before making a transaction and add the code KKRWW12 at the checkout. Delivery fee online may apply. Over 18’s only. This offer is limited to two purchases of applicable Dozens per day, and where more than 2 Dozen are purchased in a single transaction, will apply to the lowest-priced Dozens. Limited to two Dozen per member, per day. Cannot be used in conjunction with any other offers. Strictly subject to product availability, when they are gone, they are gone! Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time.

This offer entitles customer to a doughnut and regular hot drink of their choice for £4.95 (prices may vary in some locations). Customers can upgrade to a large drink for 30p. Pricing may vary in airport locations.  Excludes hot doughnuts.   Excludes additional syrups and extras.  Single doughnut and qualifying hot drink must be purchased together.  Offer only available in Krispy Kreme Shops and excludes purchases made via Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Selfridges, University locations, Just Eat, Go Puff, UberEats & Deliveroo.  

This offer entitles the customer to a doughnut and milkshake of their choice for £5.95 (prices may vary in some locations).   Excludes hot doughnuts.  Single doughnut and qualifying milkshake must be purchased together.   Offer only available in Krispy Kreme Shops and excludes purchases made via Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Selfridges, University locations, Just Eat, Go Puff, UberEats & Deliveroo.  

This offer entitles the customer to a doughnut and bottled soft drink of their choice for £4.25 (prices may vary in some locations).  Excludes hot doughnuts.  Single doughnut and qualifying bottled drink must be purchased together.  Offer only available in Krispy Kreme Shops and excludes purchases made via Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs,  Selfridges, University locations, Just Eat,  Go Puff, UberEats & Deliveroo.  

We offer discounts to certain customer groups as part of reciprocal discount arrangements.

Customers wishing to participate in these arrangements must present valid identification to the server that clearly verifies that they belong to the relevant customer group.

Discounts exclude impulse, promotional offers, gifting items and gift cards. Discount only available on individual doughnuts, 4 packs, 6 packs, bites, dozen prices and drinks.

Discount only available on individual doughnuts, 4 packs, 6 packs, bites, dozen prices and drinks or those specificed in the promotion T&Cs. Not to be used in conjunction with any other offer. Offer valid in all participating Krispy Kreme shops.  Not  redeemable through the Krispy Kreme website, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Selfridges, University locations, Just Eat, UberEats, Go Puff & Deliveroo.  Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

Discounts are provided to the following customer groups:

Student: 10% discount on total bill, upon presentation of a valid NUS Student Card or University ID (with valid expiry date). Discount not available on purchases made from cabinets on third party partner sites.

Blue Light Card Holders: 10% discount on the total bill (excluded items below), upon presentation of a valid Blue Light Card. Discount not available on purchases made from cabinets or on third party partner sites.

Network: 10% discount on the total bill (excluded items below), upon presentation of a valid Network membership card. Discount not available on purchases made from cabinets or on third party partner sites.

PLEASE NOTE: the above discounts cannot be used in conjunction with our promotional offers (including but not limited to Community Heroes, Wondoughful Wednesdays, BOGO's and other limited time offers), gift cards purchases, online orders, or delivery orders via Deliveroo, Just Eat, Uber Eats, Go Puff.

On Saturday, 22nd July 2023 every doughnut box purchase (Choose your Own 4 pack, Choose your own 6 pack, Choose your own dozen, Original Glazed 6 pack, Original Glazed dozen, Sharer dozen) is eligible for a 15% discount in our Krispy Kreme shops across the UK for Rewards members. The 15% discount is also available via Click & Collect when you order for collection on our website www.krispykreme.co.uk. 

Order must be made before midnight on Saturday 22nd July for collection on either Saturday 22nd July or Sunday 23rd July 2023 only. This offer is only available when you order either a Sharer dozen or Original Glazed dozen for collection. Nationwide delivery doughnuts are not included. 

The promotion runs only on Saturday, 22nd July 2023, and applies in Krispy Kreme UK retail shops, and online when you order via Click & Collect only. Rewards members, can make use of this offer with a purchase of a qualifying pack on the day and must show the Sweet Saturday offer in their Rewards app at the till to be eligible. 
To redeem online, a member must log in to their loyalty account before completing their transaction and enter the code “SWEETSATURDAY” at the checkout. This will automatically apply the discount. Subject to availability – when they’re gone, they’re gone. Discount is non-refundable, non-exchangeable and non-transferable. One doughnut box purchase per customer only. Double dozen discount can’t be combined with this offer. Over 18s only. 

Krispy Kreme UK reserves the right to change, cancel or amend at any time. The shop manager has the final say. Offer cannot be combined with other offers or promotions. Opening times may vary. Please check opening times on our website before making your way to our Krispy Kreme shops. 

Offer available for use online with a single use discount code. 

Not to be used in conjunction with any other offer. 

This offer is only valid for delivery orders placed online through www.krispykreme.co.uk.  This offer is not redeemable in Krispy Kreme shops, or for use on purchases from Tesco, Morrisons, Sainsbury's, Asda, Service Stations, Center Parcs, Selfridges, University locations, UberEats, Go Puff, Just Eat & Deliveroo. 

Discount code is for use by the emailed recipient and should not be shared or forwarded.

Discount code entitles the recipient up to £20 off total basket spend when ordering for delivery.  This code can only be used once and any remaining balance is non-transferable. 

The code must be entered at checkout, prior to payment.

This code is not valid for purchases of Krispy Kreme Towers, Krispy Kreme Doughnut walls, individually boxed doughnuts, gift cards, merchandise or doughnuts for Click and Collect. 

This voucher cannot be exchanged for cash or any other offer.

Offer entitles the customer to free delivery when spending £35 or more on doughnuts available for delivery on the Krispy Kreme UK website. Offer is automatically applied to checkout once customer has added eligible items to basket for delivery to a single address. Offer is not available for Fundraising, Gift Cards, Walls, Towers, or items listed as Click & Collect only. Offer not available through Deliveroo, Go Puff, Just Eat or UberEats.

Please note that delivery currently is available for up to four dozen boxes or eight half dozen boxes per order. Customers that wish to order more than these amounts can place additional orders separately. 

Offer strictly subject to availability and Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

Tree planting add on is only available on purchases made online at www.krispykreme.co.uk for nationwide delivery or Click & Collect orders.

This is an online-only option and does not apply to any of our Krispy Kreme retail stores or cabinets.

Each tree will cost £1 and if a customers adds a tree to their order they agree to receive an email from GiftTrees to share a tree certificate and option to choose your tree location.

Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time.

Delivery is unavailable in the Scottish Highlands & Islands, Northern Ireland, and certain offshore locations.

Buy any one of our new range of doughnuts and get any doughnut free, offer only available in Krispy Kreme shops and Drive-Thrus whilst stock lasts.  To redeem, the customer must show their Krispy Kreme Rewards ID barcode at the point of purchase.  
Offer cannot be used in conjunction with any other offers and can only be redeemed once per person.
Not available in Selfridges, Tesco, Morrisons, Sainsbury’s, Asda, Moto, Welcome Break, Roadchef, Euro Garages, Center Parcs and or Krispy Kreme online.
This offers entitles the customer to any free single doughnut when they purchase any one of our new range of doughnuts at full price.
The offer is available on date shown on communications only, strictly subject to product availability, when they are gone, they are gone! Limited to one redemption per person, per transaction, per day. Only one free doughnut can be redeemed per customer.

Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

Voucher is valid once and can be exchanged for a Choose your Own or Sharer Dozen in Krispy Kreme UK Retail shops only.
Subject to availability – when they’re gone, they’re gone.
Voucher is non-refundable, non-exchangeable and non-transferable.
This offer excludes hot Original Glazed Dozens.
Over 18s only.
Krispy Kreme UK reserves the right to change, cancel or amend at any time. Complimentary items are fulfilled at the Store Managers discretion and the Store Manager has the final say.
No rewards Smiles will be collected for complimentary product.
Offer cannot be combined with other offers or promotions.
Opening times may vary. Please check opening times on our website before making your way to our Krispy Kreme shops.

Original Glazed Dozen, Sharer Dozen or Choose Your Own Dozen is available at £12 in Krispy Kreme shops across the UK when presenting a valid Network, Teacher, Healthcare worker or Charity worker ID and requesting the Marvellous Monday promotion. The promotion runs on Monday 3rd July, Monday 10th July, Monday 17th July, and Monday 24th July 2023 only. Offer applies in Krispy Kreme UK retail shops with valid ID and via nationwide delivery or click & collect orders with a valid code from Network at https://healthservicediscounts.com/ Subject to availability – when they’re gone, they’re gone. The promotion is non-exchangeable and non-transferable. Excludes Tesco, Asda, Morrisons, Selfridges, Sainsbury’s, MOTO, Welcome Break, Roadchef, Eurogarages, Center Parcs, Krispy Kreme mobile events, Deliveroo, Uber Eats, Just Eat. Over 18s only. Krispy Kreme UK reserves the right to change, cancel or amend at any time. Discounted items are fulfilled at the shop manager’s discretion and the shop manager has the final say. Maximum two dozen per customer per day. Offer cannot be combined with other offers or promotions or Double Dozen discounts. Opening times may vary. Please check opening times on our website before making your way to our Krispy Kreme shops. 

15% off a Krispy Kreme 6 Pack of doughnuts available online at www.krispykreme.co.uk and at Krispy Kreme UK retail shops, when presenting valid code or QR code.  Offer is not available in Tesco, Asda, Morrisons, Sainsbury’s, MOTO, Welcome Break, Roadchef, Euro Garages, Center Parcs, theme parks, Krispy Kreme Ireland, or via Deliveroo, Uber Eats, Just Eat, GoPuff.

Offer Cannot be used in conjunction with any other offers or discounts.

Offer is valid 01/06/23 - 30/09/23. All products are subject to availability. Krispy Kreme UK Ltd reserve the right to change, cancel or amend offer at any time. 

Share your Krispy Kreme memory on Instagram or Tiktok, for the chance to win a year’s supply of doughnuts (prize fulfilled via gift card) and the opportunity to gift 100,000 Smiles worth of free doughnuts to your local shop. Respond to the posts on @krispykremeuk social media pages including the hashtag #krispiestkremer20 for the chance to win. The winning entry will be selected by Krispy Kreme UK and the winner will be notified via social media direct message on 2nd October 2023 and announced on 3^rd October 2023. The winner must respond within 24 hours of being notified to confirm their prize. If the winner does not respond within this time, another winner will be selected and the original winner will not be able to claim any element of the prize.   Entrants must be willing for their memories to be shared on @krispykremeuk social media pages. The winner will be invited to award 100,000 Smiles to their local shop on Tuesday 3^rd October which will be allocated randomly by Krispy Kreme staff to customers and redeemed against their purchases.

All entrants must be aged 18+ to participate.  The years supply of doughnuts will be fulfilled by Krispy Kreme gift card and separate T&Cs apply.  This is non transferable and no alternative prizes can be offered.  No monetary alternative.  Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.  Any person who is an employee or an immediate family member of an employee of Krispy Kreme UK or Ireland or any other person who is directly connected with the organisation is ineligible to participate.  Competition is only open to residents of the UK.  Local nominated shop must be an eligible Krispy Kreme retail shop (Selfridges, Center Parcs, cabinets and airports excluded).

Buy Any Dozen, Get an OG Dozen for £2. Offer valid in Krispy Kreme UK Doughnut shops and Nationwide Delivery
Not available in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Center Parcs, Deliveroo, Just Eat, Uber Eats, Krispy Kreme mobile events and online click and collect. Offer valid until midnight on Monday 28th August 2023. Subject to availability. This offer entitles the member to an Original Glazed Dozen for £2 when they buy any Dozen at full price and present the BOGO£2 offer displayed in their Kreme Rewards app at the till. Online, this offer entitles a member to an Original Glazed Dozen for £2 when they buy any Dozen at full price and add the code SUMMERJOY at the checkout. Member must be logged into a valid loyalty account to obtain a discount and purchase two different dozens within the promotion. Delivery fee may apply. Order must be made before 23.59pm on Monday 28th August 2023 for delivery before Friday 1st September 2023. This offer excludes Hot Original Glazed Dozens. Cannot be used in conjunction with any other offers. Over 18s only. Strictly subject to product availability, when they are gone, they are gone! Limited to one redemption only per rewards member. Krispy Kreme UK reserves the right to change, cancel or amend the offer at any time.

Earn Double Smiles on any box purchase from a Supermarket Cabinet.
Offer only valid in participating Tesco, Asda, Morrisons, Sainsbury’s, Center Parcs, Euro Garages, Roadchef, Moto and Welcome Break stores. Not available in Deliveroo, Just Eat, Uber Eats, Krispy Kreme mobile events, Krispy Kreme doughnut shops or online Click and Collect and Krispy Kreme Nationwide delivery. Offer valid until midnight on Monday 28th August 2023. Subject to availability. This offer entitles a rewards member to earn double on any purchase of a doughnut box from a supermarket cabinet by entering a qualifying on-pack code (found on the product box) to the Krispy Kreme Rewards app before 23:59 on Monday 28th August 2023. Cannot be used in conjunction with any other offers. Over 18s only. Strictly subject to product availability, when they are gone they are gone! Limited to one redemption only per rewards member. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time

20% off Birthday Celebration Dozen. Offer only valid on KrispyKreme.co.uk
Not available in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Center Parcs, Deliveroo, Just Eat, Uber Eats, Krispy Kreme mobile events and Krispy Kreme UK Doughnut shops. Subject to availability. This offer entitles the member to a 20% discount when purchasing a Birthday Celebration Dozen and add the SUMMERBIRTHDAY at the checkout. Member must be logged into a valid loyalty account to obtain a discount. Delivery fee may apply. Order must be made before 23.59pm on Monday 28th August 2023 for delivery before Friday 1st September 2023. Cannot be used in conjunction with any other offers. Over 18s only. Strictly subject to product availability, when they are gone they are gone! Limited to one transaction only per rewards member. Krispy Kreme UK reserves the right to change, cancel or amend offer at any time.

10% off Doughnut 4 Packs in Krispy Kreme Shops
Offer only valid in Krispy Kreme shops. Not available in Selfridges, Tesco, Morrisons, Sainsbury's, Asda, Moto, Welcome Break, Roadchef, EuroGarages, Center Parcs, Deliveroo, Just Eat, Uber Eats, Krispy Kreme mobile events and Krispy Kreme Nationwide delivery. Subject to availability. Offers available until midnight on Monday 28th August 2023. This offer entitles the member to 10% member discount in Krispy Kreme shops on any doughnut 4 pack. To redeem, the member must have added the 10% off 4 Pack reward to their wallet and present their Rewards ID shown on the Krispy Kreme Rewards app to a colleague instore. Cannot be used in conjunction with any other offers. Krispy Kreme reserves the right to change, cancel or amend offer at any time.

Please read the following important terms and conditions before you submit your fundraising order to us.

1. ABOUT THESE TERMS

1.1 These are the terms and conditions on which we will supply the fundraising products listed on our website (“Fundraising Products”) for the purposes of your fundraising event.  

1.2 When ordering Fundraising Products from us you also agree to our Conditions of Sale that are contained on this page. (and any other documents referred to in them) which shall also apply.

1.3 Please read these terms carefully and make sure that you understand them before ordering any Fundraising Products from us. If you don’t understand these terms and want to talk to us about it, please contact us using the details set out below.

1.4 When we use the words ‘writing’ or ‘written’ in these terms, this includes email.

1.5 These terms constitute the entire agreement between us in relation to your purchase of Fundraising Products. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2. ABOUT US

2.1 We are Krispy Kreme UK Ltd, our address is Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ, Registration no. 4532445 and VAT no. GB115156541. If you need to contact us, please use customercare@krispykreme.co.uk in the first instance or call 01276 601170.

2.2 If we have to contact you, we will do so by e-mail or by telephone, using the contact details you provided to us in your order.

3. FUNDRAISING REQUIREMENTS

3.1 You must be a fundraising for a non-profit making organisation or a registered charity in order to take part in our fundraising scheme.  You will be required to provide details of your chosen non-profit making organisation or registered charity during the order process, including their registered number which will be checked against a national database, and a letter of authority from the non-profit making organisation or registered charity acknowledging your fundraising event.

3.2 Your fundraising event must be held in the UK.

3.3 You may purchase our Fundraising Products to participate in a maximum of one fundraising event per calendar month.

3.4 Recommended resell prices. We recommend you sell Original Glazed doughnuts from the Fundraising dozens at around £1 per doughnut. While we provide suggested selling prices as a guide, you are able to set your own prices. 

3.5 Minimum Order Requirements. You must meet our minimum order and collection requirements referred to at clause 4.1 below.

3.6 Collection Requirements. All Fundraising Products must be collected on the day specified on your order and our order confirmation email.

3.7 Reselling Requirements. The freshness of all of our products is paramount.  You must resell the Fundraising Products within 12 hours of collection. Any unsold Fundraising Products must be discarded. The Fundraising Products must be sold in their whole form. The Fundraising Products must not be decorated or topped with any additions due to our nutritional and health and safety requirements.

3.8 We do not accept refunds or returns.

3.9 Allergen and Nutritional Information. Our Fundraising Products are not made in a nut-free environment. We cannot guarantee that our Fundraising Products do not contain nuts.  

4. PLACING AN ORDER AND OUR CONTRACT WITH YOU

4.1 The minimum order quantity for Fundraising Dozens is 5 dozen.

4.2 Order Requirements. During the order process you will be asked to confirm details of your fundraising event (including details of the non-profit making organisation or registered charity you have chosen to raise funds for), how many Fundraising Products you need for your fundraising event (bearing in mind our minimum and maximum order requirements referred to at clause 4.1); the date you require the Fundraising Products (bearing in mind our collection requirements referred to at clause 4.3) and your chosen store for collection of the Fundraising Products. 

4.3 Collection Date. Your order must be placed at least 3 days before your chosen collection date. Orders received after this date will not be valid. 

4.4 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

4.5 Acknowledging receipt of your order. After you place an order, you will receive an automated e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we email you to confirm that we have received your payment, at which point a contract between you and us will come into existence. 

4.6 If we cannot accept your order. If we are unable to accept your order or supply you with the Fundraising Products, we will inform you of this and we will not process your order or charge you for the Fundraising Products. This might be because the Fundraising Products are not in stock or no longer available, or because we are unable to meet your requested collection date, or because of an error in the price or description of the Fundraising Products. If you have already paid for the Fundraising Products, we will refund you the full amount charged as soon as possible.

4.7 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.8 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders for collection outside of the UK.

4.9 You cannot make any changes once your order has been accepted. As our Fundraising Products are made fresh to order, we are unable to accept any changes to your order once your order has been accepted by us in accordance with clause 4.8. We do not accept returns or refunds.

4.10 Once you have held your event, we may contact you to confirm how much money you have raised for charity. It is a condition of supply of Fundraising Doughnuts from Krispy Kreme that you supply this information upon request.

5. OUR RIGHTS TO MAKE CHANGES

5.1 Changes to the Fundraising Products and these terms. We may change the Fundraising Products to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. 

6. OUR FUNDRAISING PRODUCTS

6.1 Fundraising Products may vary slightly from their pictures. The images of the Fundraising Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Fundraising Products. Your Fundraising Products may vary slightly from those images.

6.2 Fundraising Products packaging may vary. The packaging of the Fundraising Products may vary from that shown on images on our website.

7. PROMOTIONAL DISCOUNTS AND OFFERS

7.1 From time to time we may offer promotional discounts and offers on our other products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

8. COLLECTION OF THE FUNDRAISING  PRODUCTS

8.1 We do not offer delivery of our Fundraising Products.

8.2 Collection of your Fundraising Products. During the order process you will select a date and time to collect your Fundraising Products from your chosen Krispy Kreme Retail Shop. You must collect the Fundraising Products from the shop you selected when placing your order, on the day you selected when ordering and within the relevant store's opening hours. The opening hours for the shop you selected are shown as part of the order process. Your chosen shop’s opening hours will also be detailed on the email we send to you to confirm acceptance of your order and receipt of your payment. Opening hours for all of our shops can be found on our website.

8.3 Documents required to collect your order. You may be requested to provide proof of purchase or other identification, such as your confirmation email or the payment card used to pay for your order when you collect the Fundraising Products so please ensure you have this with you.

8.4 When you become responsible for the Fundraising Products. The Fundraising Products will be your responsibility from the time you collect them from us.  

8.5 When you own the Fundraising Products. You own the Fundraising Products once we have received payment in full.

8.6 Carrier bag charges. On collection of your order the team in store will ask if you require carrier bags which cost 5p per bag. These charges are in addition to the costs you have paid under your order.

8.7 We are not responsible for delays outside our control. If our supply of the Fundraising Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Fundraising Products you have paid for and which we have not made available for you to collect by the collection date.

9. FREQUENTLY ASKED QUESTIONS

9.1 If you have any questions about the Fundraising Products, please see our list of frequently asked questions at https://www.krispykreme.co.uk/faq or please contact us. You can contact us on the details set out in the box at the beginning of these terms. 

10. IF THERE IS A PROBLEM WITH THE FUNDRAISING PRODUCTS

10.1 How to tell us about problems. If you have any complaints about the Fundraising Products, please contact us. You can contact us on the details set out in the box at the beginning of these terms in section 2.

10.2 Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

10.3 Returning damaged or substandard Fundraising Products. If you wish to exercise your legal rights to reject damaged or substandard Fundraising Products, please call customer services on 01276 601170 or email us at customercare@krispykreme.co.uk for further information.  We will discuss the issue with you and we may ask you to return the damaged or substandard Fundraising Products to your local store or post them back to us at Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey , GU16 7PQ. Where we have asked you to return faulty or substandard Fundraising Products, we will refund the price of the damaged or substandard Fundraising Products in full and pay the costs of postage.

11. OUR RIGHTS TO END THE CONTRACT

11.1 We may end the contract if you break it. We may end the contract for Fundraising Products at any time by writing to you. Your order will be cancelled if you do not collect your Fundraising Products from us on the day specified in your order.

11.2 We may withdraw the Fundraising Products. We may write to you to let you know that we are going to stop providing the Fundraising Products. We will let you know in advance if we stop the supply of the Fundraising Products and will refund any sums you have paid in advance for Fundraising Products which will not be provided.

12. PRICE AND PAYMENT

12.1 Where to find the price for the Fundraising Products. The price of the Fundraising Products (which includes VAT) will be the price indicated on the fundraising order pages when you place your order. We take all reasonable care to ensure that the price of Fundraising Products is correct. However, please see clause 12.3 for what happens if we discover an error in the price of the Fundraising Products you order.

12.2 We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your fundraising order and the date you pay for the Fundraising Products, we will adjust the rate of VAT you pay accordingly.

12.3 What happens if we got the price wrong? It is always possible that, despite our reasonable efforts, some of the Fundraising Products on our website may be incorrectly priced. If we discover an error in the price of the Fundraising Products you have ordered we will contact you to inform you and we will give you the option of continuing to purchase the Fundraising Products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Fundraising Products to you at the incorrect (lower) price.

12.4 When you must pay and how you must pay.  You must pay for the Fundraising Products online prior to your chosen collection day, otherwise your application will be cancelled and you will have to re-order for a later date. You can pay for the Fundraising Products using a debit card or credit card. We accept payments by Visa, MasterCard and debit cards. Please note that we do not accept payment by American Express.

13. HOW WE USE YOUR PERSONAL INFORMATION

13.1 We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read this as it includes important terms which apply to you.

14. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

14.1 Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

14.2 All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

14.3 Subject to clause 14.1:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100% of the total sums paid by you for Fundraising Products under such contract.

14.4 We are not liable for business losses. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.  

15. OTHER IMPORTANT TERMS

15.1 We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

15.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4 If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Fundraising Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Fundraising Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Fundraising Products in either the Northern Irish or the English courts.

TERMS AND CONDITIONS

Please read the following important terms and conditions before you submit your order to us.

PLACING A KRISPY KREME NATIONWIDE DELIVERY ORDER AND OUR CONTRACT WITH YOU

1. a) Placing your order. Our shopping pages and customer care team will guide you through the steps you need to take to place an order with us.
2. b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process and before any payment is made because it may not be possible to amend your order after payment.
3. i) For handpiping personalised orders – the messages on your doughnuts will be iced as per the spelling in your order; please take extra care and double check you have inputted in correctly into your order. We take no responsibility for spelling or grammatical errors made when making the purchase.
4. ii) For handpiping personalised orders – we are unable to fulfil orders for requests with expletives, insults or brand names where you do not hold the trademark.

iii For Creations doughnut kit orders – we may amend the kit inclusions from time to time. This does not affect your statutory rights. Allergens for all kit inclusions can be found on the product page on the shop and are accessible before purchase. Please note doughnut kit may alter from inclusions seen in images on website.

1. c) Your rights to make changes.  Due to the bespoke nature of these Products we cannot accommodate any changes to your order or cancel your order after midnight two days before your chosen delivery date. You will not be eligible for a refund.
2. d) Acknowledging receipt of your order. After your order has been placed you will receive an email confirmation and order number.
3. e) Tracking your order. On the chosen day for your delivery; you will be sent an email and/or text from DPD confirming a 1 hour delivery slot along with a tracking link so you can follow your order.

OUR RIGHTS TO MAKE CHANGES

1. a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

OUR PRODUCTS

1. a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
2. b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.
3. c) For Creations doughnut kit orders – please supervise young children when heating icings and decorating doughnuts.

PROMOTIONAL DISCOUNTS AND OFFERS

1. a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

DELIVERY OF THE PRODUCTS

1. a) Delivery to you. Our delivery partner DPD will deliver the order to your specified delivery address on your chosen date. If you are not present to take delivery of the goods at the address given in your order, your doughnuts will be left on your doorstep or in your designated “safe drop location” if captured in your profile in the DPD app. Please note that the doughnuts will not be returned to Krispy Kreme, and you will not be eligible for a refund or re-delivery.
2. b) Documents required to receive your order.

In light of the Coronavirus pandemic, and in order to protect the safety of both consignees and delivery drivers, DPD have relaxed the requirement of signatures to receive goods and will be adopting the NO CONTACT DELIVERY PRACTICE.

Consignees will not be required to personally sign the ePOD device or hard copy document.

Accepting your Products will signify your satisfaction with the quality of the Products upon their arrival. From this point liability passes to you (The Consumer) and we cannot offer refunds based on damage of Product.

1. c) When you become responsible for the Products. The Products will be your responsibility from the time when DPD deliver the Product to the address you gave us.  
2. d) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.
3. e) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

i)If the delay occurs after dispatch but before delivery - due to our Product freshness standards, if the delay is severe enough that it is no longer possible to make the delivery the day it is due, then our Customer Care team will be in touch to offer a refund.

IF THERE IS A PROBLEM WITH THE PRODUCT

601170. a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us at customercare@krispykreme.co.uk or by calling 01276 601170.
601171. b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

OUR RIGHTS TO END THE CONTRACT

1. a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.
2. b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
3. c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

PRICE AND PAYMENT

11. a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages or quoted by our Customer Care team when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.
12. b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.
13. c) Delivery charges are £4.95 per order.

HOW WE USE YOUR PERSONAL INFORMATION

1. a) We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read this, as it includes important terms which apply to you.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

1. a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.
3. c) We are not liable for business losses. We only supply the Products for domestic and private use.

OTHER IMPORTANT TERMS

1. a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
2. b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
3. c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
4. d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
5. e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
6. f) Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

GDPR COMPLIANCE

We may disclose your information to the following third parties:

Our suppliers and service providers. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), IT providers, advertising and marketing agencies, communication fulfilment services and administrative service providers. This includes Ventrica our help desk support provider and DPD our delivery courier provider. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

DPD PRIVACY POLICY

https://www.dpd.co.uk/privacy_policy.jsp

Please read these terms before agreeing to join the Krispy Kreme UK rewards programme ("Rewards Programme").

Who these terms apply to
These terms apply to your membership to our Rewards Programme and govern the relationship between Krispy Kreme UK Ltd, a company incorporated in England with company number 4532445 whose registered office is at Krispy Kreme UK Ltd , Unit 4 Albany Park , Frimley Road, Camberley, Surrey, GU16 7PQ ("KKUK", "we" or "us") and you in respect of your membership.
By registering to join our Rewards Programme through our website www.krispykreme.co.uk (“Website”) or using the Krispy Kreme Rewards App (“App”) (for more information on this please see section 2 of these terms below) you confirm that you have read, understood and agree to these terms. If you do not agree to these terms in their entirety you must not register to join the Rewards Programme. You must therefore read these terms carefully.

Changes to these terms
These terms may be amended at any time by Krispy Kreme without notice, and the current version will be displayed on our Website and App. You must check our Website or App for changes each time you intend to use the Rewards Programme.

Other terms that may apply to you
If you use the App, you will need to agree to and be subject to the App’s End User Licence Agreement, which is available here and the Mobile App Terms of Use which can be found here.

Please see our Privacy Policy here to see what personal data we collect, when we collect it and how we use it as part of this Rewards Programme.

Contact us
If you have any questions or complaints about the Rewards Programme, please contact Customer Services on 01276 601170 or at customercare@krispykreme.co.uk

 1. THE REWARDS PROGRAMME

By joining the Rewards Programme you can earn points, known as Krispy Kreme Smiles (“Smiles”). You can convert your Smiles into rewards, which you can then redeem on selected purchases in Krispy Kreme stores or online at www.krispykreme.co.uk.

The Rewards Programme is only valid in Great Britain.

2. BECOMING A MEMBER

You can become a member of the Rewards Programme by:

(i) registering online at www.krispykreme.co.uk or
(ii) downloading and registering on the App.

The Rewards Programme is for personal use only and as such you can only register in the name of an individual (not a business).

You may only have one membership account in your name.

Your membership is non-transferable.

3. ELIGIBILITY

In order to be able to join the Rewards Programme, you must be:

(i) be at least 18 years of age;
(ii) a GB Resident; and
(iii) not employed by Krispy Kreme its affiliates or subsidiaries.

4. EARNING SMILES

You may earn Smiles on purchases of doughnuts, drinks and ice cream (“Products”). No other products are eligible for redemption using Smiles unless confirmed by Krispy Kreme in writing. Smiles can only be earned at the time of purchase in Krispy Kreme stores, or after purchase in Krispy Kreme stores, or after purchase in Krispy Kreme stores and selected Partner Retail Outlets (as defined below), such as Tesco, and only if either:

When using the Website:

(i) you are logged in to your account online before completing a purchase;

When using the App:

(ii) you present your ID barcode on the App at the point of purchase in a Krispy Kreme store (excluding Northern Ireland and the Republic of Ireland);
(iii) the unique code inside your Krispy Kreme Product box is entered on the App after purchase in selected Partner Retail Outlets; or
(iv) where the ID barcode was not presented at the point of purchase in a Krispy Kreme store, the receipt details from your Krispy Kreme purchase are entered onto the App when shopping in Krispy Kreme stores.

You will earn 10 Smiles for each complete £1 you spend on qualifying purchases. You can check the Smiles balance of your membership at any Krispy Kreme store or by checking the Website or the App.

Smiles have no cash value. Redeemed Smiles cannot be used again. Smiles can only be earned, held and redeemed as set out in these terms.

Any Smiles obtained or used otherwise than in accordance with these terms will be invalid and cannot be redeemed.

Smiles are personal to the individual member and cannot be pooled with Smiles earned by another member and redeemed together.

5. REWARDS

The following number of Smiles are required to redeem specific Krispy Kreme Products (“Rewards”):

• 100 Smiles for an Original Glazed®
  150 Smiles for any single doughnut
  150 Smiles for any hot drink
  500 Smiles for your 4 pack
  700 Smiles for your 6 pack
  800 Smiles for an Original Glazed Dozen
  1000 Smiles for a Sharer Dozen
  1000 Smiles for a Choose Your Own Dozen

Rewards can be redeemed against hot products in selected locations: Braehead (Glasgow), Bluewater, Enfield, Edinburgh Hermiston Gait, Leeds Birstall, Manchester Trafford, Peterborough and Shannon Corner (New Malden).

We reserve the right to make changes to the Rewards, from time to time.

6. REDEEMING REWARDS

In order to redeem a Reward using your accrued Smiles, you need to convert your Smiles into Rewards.

To convert your Smiles into Rewards, you need to log in to your account on the Website or the App, and view the Rewards that are available to you at that time and add the chosen Rewards to your virtual wallet. Once converted, you can then either:

When using the App

(i) scan your ID barcode in a Krispy Kreme store at the point of purchase using the App and state that you would like to redeem your reward; or

When using the Website

(iii) log in online at www.krispykreme.co.uk and redeem your available Reward for applicable click and collect or Nationwide delivery purchases. Rewards will be available to use for eligible orders as part of the checkout process.

You may only redeem Smiles against purchases made in Krispy Kreme stores or on the Website for click and collect and nationwide delivery.

Not all Rewards are available online for click and collect orders and nationwide delivery orders. When on your account page the Reward selected will confirm whether it is eligible for click and collect and Nationwide delivery orders.

When ordering using nationwide delivery, your Smiles reward will discount the product value from the basket on the applicable purchase to £0. Your reward does not cover the home delivery fee or any other products in the basket you purchase at the same time.

Click and collect is currently only available when using the Website, not the App. The App can be used for keeping track of Smiles, adding Smiles and converting Smiles into Rewards for instore redemptions at Krispy Kreme stores.

You can only convert Smiles into a Reward once you have accrued enough Smiles. You may not make part payment for a purchase using redeemed Smiles.

Smiles cannot be earned to the extent that a purchase is made with redeemed Smiles.  Therefore you may not collect smiles when a purchase is made solely using a loyalty reward.

Once you have converted your Smiles into a Reward, it cannot be transferred back into Smiles at any point.

6.5 GIFTING AND SHARING SMILES AND REWARDS

Krispy Kreme Rewards members can choose to share earned Smiles and Rewards with a friend through the Krispy Kreme Rewards “Gift” functionality on the Krispy Kreme Rewards app.

A Krispy Kreme Rewards member can opt to gift the following Smiles amounts: 100 Smiles, 150 Smiles, 500 Smiles, 750 Smiles or 1000 Smiles.

A Krispy Kreme Rewards member can opt to gift the following Rewards at each stated Smiles cost: 100 Smiles for an Original Glazed® doughnut, 150 Smiles for any single doughnut, 150 Smiles for any hot drink, 500 Smiles for any 4 pack, 700 Smiles for any 6 pack, 800 Smiles for an Original Glazed Dozen, 1000 Smiles for a Sharer Dozen or 1000 Smiles for a Choose Your Own Dozen.

There is no maximum amount of gifts that you can send to a friend, however you will only be able to gift one reward or one pre-determined smiles amount in each gift.

To gift Smiles or Rewards, select the “Gifts” tab in the Krispy Kreme Rewards app and select the amount of Smiles or Reward you would like to gift. This will immediately deduct the Smiles you are gifting from your earned balance and create a Gift Code to share with a friend. You will be able to share the voucher via social media direct message channels, email or instant messaging.

If you share one voucher with multiple friends, the first friend to enter the code on their Krispy Kreme Rewards app will redeem that voucher and it will become unavailable to any others you have shared it with. Gift vouchers cannot be redeemed on the Krispy Kreme Rewards account to which the gift was created.

If you receive a notification that a friend has shared a voucher with you and you are not a Krispy Kreme Rewards member, to redeem the voucher, you will be required to: (i) download the Krispy Kreme Rewards app; and (ii) register as a member of the Krispy Kreme Rewards Programme.

If you receive a notification that a friend has shared a voucher with you and you are a Krispy Kreme Rewards member, to redeem the voucher, simply add the Gift Code into the Gift tab of the app to claim your gift.

The gift voucher cannot be used more than once. The gift voucher is only valid for twelve months from the date the voucher was issued by Krispy Kreme. Krispy Kreme UK reserves the right to change, cancel or amend these terms at any time.

7. IMPORTANT EXCLUSIONS AND RESTRICTIONS

Smiles cannot be redeemed in Tesco, Morrisons, Asda, Sainsburys, Center Parcs, Service Stations, Selfridges, Universities, UberEats, Deliveroo, Just Eat or any other sales partner (”Partner Retail Outlet”). Smiles can only be redeemed in Krispy Kreme stores and on selected dozens when you shop online at www.krispykreme.co.uk and order using either click and collect store delivery and nationwide home delivery..

Smiles cannot be earned if you purchase single doughnuts when shopping in Partner Retail Outlets. Smiles on singles are only available at Krispy Kreme stores.

Smiles are only available on the Krispy Kreme Products listed at section 4 of these terms. Smiles are not available on any other Krispy Kreme product, including, gift cards and merchandise.

All redemptions of Smiles are subject to availability and our Krispy Kreme stores reserve the right to apply a maximum redemption per day, per customer of 5 dozen doughnuts.

A maximum of 20 on pack codes can be applied to each member’s Rewards Programme account per week.

8. EXPIRY AND CANCELLATION

We may amend, suspend or cancel the Rewards Programme (including these terms) at any time without notice to you.

Smiles
Smiles are only valid for 12 months from the point of being awarded and will expire if unused after this time. Expired Smiles cannot be transferred to a new membership or redeemed or reinstated.

Rewards
Once Smiles have been converted into a Reward, that Reward will not expire. It can be redeemed at any time in a Krispy Kreme store, and on selected dozens when you shop online at www.krispykreme.co.uk and order using either click and collect store delivery and nationwide home delivery.

Rewards Programme
Your membership does not have an expiry date.
You have the right to cancel your membership at any time. If you wish to cancel your membership, please contact Customer Services on email at customercare@krispykreme.co.uk. If you cancel your membership, you will lose the right to redeem all Smiles that are unused at the time of cancellation.
We may, at our sole discretion, suspend your use of your membership (including your right to redeem Smiles) or terminate your membership if we have reason to believe that you (1) are in breach of these terms (2) are abusing your membership, (3) are engaged in fraudulent or other criminal activities relating to your membership, or (4) have supplied false or misleading information to us.

9. CHANGES TO YOUR DETAILS

If you need to change any of the details you provided when you registered, please either:
(i) update your details through the Website or the App; or
(ii) contact Customer Services on email at customercare@krispykreme.co.uk

10. WELCOME REWARD

When joining the Rewards Programme you will immediately become eligible to receive a welcome reward consisting of one complimentary Original Glazed Doughnut (“Welcome Reward”).

The Welcome Reward is valid for 30 calendar days following the day on which you register to become a member via our Website or on the App. If you have not redeemed your Welcome Reward within the permitted 30 days, the Welcome Reward will expire. Expired Welcome Rewards cannot be transferred to a new membership or redeemed or reinstated.

The Welcome Reward can be redeemed either at either a Krispy Kreme store or at a Tesco cabinet, subject to availability. When registering, you will need to decide where you want to redeem this Welcome Reward.

To redeem this at a Krispy Kreme store, add the Welcome Reward to your App and show your ID barcode to a colleague in a Krispy Kreme store. The Welcome Reward can only be claimed by using the App, not the Website.

To redeem the Welcome Reward at a Tesco cabinet, you will receive a welcome email upon registration, which includes a single-use link to download and print a single-use coupon.

Show this printed coupon at a Tesco store in order to redeem the Welcome Reward.

The Welcome Reward cannot be used to redeem a Hot Original Glazed Doughnut offered during Hotlight Hours.

11. UNAUTHORISED USE OF YOUR ACCOUNT

If your membership is accessed by someone else either through the Website or the App, you may lose any Smiles you have earned in the same way as if you lost your wallet.

You should immediately report any fraudulent or unauthorised use of your membership to Customer Services on 01276 601170.

If someone makes unauthorised use of your membership we may, at our sole discretion, transfer any Smiles associated with your membership to a new account and/or re-credit any Smiles redeemed without your consent.

12. COMPENSATION

Smiles earned through using your membership are not covered by any compensation scheme.

13. GOVERNING LAW

 These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts.

General

1. Please read these Terms of Use carefully before you download, install or use the Krispy Kreme Rewards App. By downloading, installing or using the App, you indicate that you accept these Terms of Use and that you agree to abide by them. Your download, installation or use of the App constitutes your acceptance of these Terms of Use which takes effect on the date on which you download, install or use the App. If you do not agree with these Terms of Use, you should cease downloading, installing or using the App immediately.

2. The App is operated by Krispy Kreme UK Ltd (and we refer to ourselves as “we”, “us” or “our”). We own and operate the App on our own behalf.

3. We reserve the right to change these Terms of Use at any time without notice to you by posting changes on Krispy Kreme UK website (the “Website”) or by updating the App to incorporate the new terms of use. You are responsible for regularly reviewing information posted online to obtain timely notice of such changes. Your continued use of the App after changes are posted constitutes your acceptance of the amended Terms of Use.

4. To download, install, access or use the App, you must be 16 years of age or over.

5. Use of the App does not include the provision of a mobile device or other necessary equipment to access it. To use the App you will require Internet connectivity and appropriate telecommunication links. We shall not have any responsibility or liability for any telephone or other costs you may incur.

6. You shall not in any way use the App or submit to us or to the App or to any user of the App anything which in any respect:
a) is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;
b) is fraudulent, criminal or unlawful;
c) is inaccurate or out-of-date;
d) may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
e) impersonates any other person or body or misrepresents a relationship with any person or body;
f) may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trademark rights and broadcasting rights) or privacy or other rights of us or any third party;
g) may be contrary to our interests;
h) is contrary to any specific rule or requirement that we stipulate on the App in relation to a particular part of the App or the App generally; or
i) involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

7. You agree not to reproduce, duplicate, copy or re-sell the App or any part of the App save as may be permitted by these Terms of Use.

8. You agree not to access without authority, interfere with, damage or disrupt:
a) any part of the App;
b) any equipment or network on which the App is stored;
c) any software used in the provision of the App; or
d) any equipment or network or software owned or used by any third party.
9. You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable licence to use any material which you submit to us or the App for the purpose of use on the App or for generally marketing (by any means and in any media, including, but not limited to, on our website or in our journals) our services.
10 .You agree to comply at all times with any instructions for use of the App which we make from time to time.
11. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

Availability of the App, Security & Accuracy

12. We make no warranty that your access to the App will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

13. Access to the App may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of the App for any reason. If we impose restrictions on you personally, you must not attempt to use the App under any other name or user or on any other mobile device.

14. We do not warrant that the App will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the App or your obtaining any material from, or as a result of using, the App. We shall also not be liable for the actions of third parties.

15. We may change or update the App and anything described in it without notice to you. If the need arises, we may suspend access to the App, or close it indefinitely.

16. We make no representation or warranty, express or implied, that information and materials on the App are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. This shall not affect any obligation which we may have under any contract that we may have with you to provide you with products.

Independence from Platforms

17. The App is independent of any platform on which it is located. The App is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android or RIM Blackberry (each being an “Operator”).

18. Your download, installation, access to or use of the App is also bound by the terms and conditions of the Operator.

Limitation of Liability

19. You hereby release Krispy Kreme, its officers, directors, agents, and employees from all claims, demands, and damages (actual and consequential) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, or in any way, connected with any disputes arising between you and any suppliers, or between you and other App or Website users.

20. You assume all responsibility and risk with respect to your use of the app. The app is available “as is,” and “as available”. We do not warrant use of the site will be uninterrupted or error-free or that errors will be detected or corrected. we do not assume any liability or responsibility for any computer viruses, bugs, malicious code or other harmful components, delays, inaccuracies, errors or omissions, or the accuracy, completeness, reliability or usefulness of the information disclosed or accessed through the app.

Your Representations and Warranties

21. You represent and warrant that (a) your use of the App will be in strict accordance with this Agreement and with all applicable laws and regulations, including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and regarding the transmission of technical data exported from the United Kingdom or the country in which you reside and (b) your use of the App will not infringe or misappropriate the intellectual property rights of any third party.

Indemnification

22. You agree to indemnify and hold Krispy Kreme UK and IRE and each of our affiliates, successors and assigns, and their respective officers, directors, employees, agents, representatives, licensors, advertisers, suppliers, and operational service providers harmless from and against any and all losses, expenses, damages, costs and expenses (including attorneys’ fees), resulting from your use of the App and/or any violation of the terms of this Agreement. We reserve the right to assume the exclusive defense and control of any demand, claim or action arising hereunder or in connection with the App and all negotiations for settlement or compromise. You agree to fully cooperate with us in the defense of any such demand, claim, action, settlement or compromise negotiations, as requested by us.

Intellectual Property Rights

23. As between you and us, we are the sole and exclusive owner or the licensee of all intellectual property rights in the App, and in the material published on it. Those works are protected by copyright and trademark laws and treaties around the world. All such rights are reserved.

Information About You & Your Use of the App

24. We process information about you in accordance with our Privacy Policy, which is available on our website at Krispy Kreme. By using the App, you consent to such processing and you warrant that all data provided by you is accurate.

Third Party Websites

25. We have no control over and accept no responsibility for the content of any website or mobile application to which a link from the App exists (unless we are the provider of those linked websites or mobile applications). Such linked websites and mobile applications are provided “as is” for your convenience only with no warranty, express or implied, for the information provided within them. We do not provide any endorsement or recommendation of any third party website or mobile application to which the App provides a link. The terms and conditions, terms of use and privacy policies of those third party websites and mobile applications will apply to your use of those websites and mobile applications and any orders you make for goods and services via such websites and mobile applications. If you have any queries, concerns or complaints about such third party websites or mobile applications (including, but not limited to, queries, concerns or complaints relating to products, orders for products, faulty products and refunds) you must direct them to the operator of that third party website or mobile application.

26. You must not without our permission:
a) use or copy any material from the App, including, but not limited to, onto other websites or in other mobile applications; or
b) frame any of the App onto your own or another person’s website or mobile application.

Severability

27. If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

Non-assignment

28. You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.

Exclusion

29. Except as expressly stated in these Terms of Use, all warranties and conditions, whether express or implied by statute, common law or otherwise are hereby excluded to the extent permitted by law.

These Terms of Use were updated by Soumya Rossiter on 20th July 2021

Please read the following important terms and conditions before you submit your Celebrations doughnut order to us. 

ABOUT THESE TERMS

These are the terms and conditions on which we supply Celebration doughnuts from our Exclusive range to you.

1. PLACING A KRISPY KREME CELEBRATIONS ORDER AND OUR CONTRACT WITH YOU

a) Placing your order. Our shopping pages and customer care team will guide you through the steps you need to take to place an order with us.

b) Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process and before any payment is made.

c) Acknowledging receipt of your order. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. You will have 24 hours to make your payment, once the payment has been made you will be updated on the status of your order.

d) Accepting your order. Our acceptance of your order will take place once we have received full payment of the order.   

e) If we cannot accept your order. If we are unable to accept your order or supply you with a Product, we will inform you of this and will not process your order or charge you for the Product. This might be because the Product is not in stock or no longer available, because we are unable to meet your booked delivery date or because of an error in the price or description of the Product. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

f) Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

g) We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from outside of the UK.

h) Your rights to make changes.  Due to the bespoke nature of these Products we cannot accommodate any changes.

2. OUR RIGHTS TO MAKE CHANGES

a) Changes to the Products and these terms. We may change the Product to reflect changes in relevant laws and regulatory requirements. We may also amend these terms from time to time and if we do so we will notify you before the changes take effect. If you do not agree to the changes, you may contact us to end the contract and receive a refund for any Products paid for but not received. 

3. OUR PRODUCTS

a) Products may vary slightly from their pictures. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

b) Product packaging may vary. The packaging of the Products may vary from that shown on images on our website.

4. PROMOTIONAL DISCOUNTS AND OFFERS

a) From time to time we may offer promotional discounts and offers on our Products. All promotions are subject to separate terms and conditions. To see our current promotions and the terms which apply to them please see our Promotional Terms and Conditions on this page.

5. DELIVERY OF THE PRODUCTS

a) Delivery to you. Our delivery partner will deliver the order to your specified delivery address on your chosen date. If you are not present to take delivery of the goods at the address given in your order, please note that the doughnuts will be returned to Krispy Kreme and you will not be eligible for a refund or re-delivery.

b) Collection by you. If you have to collect any Products from our stores (or you have asked to collect any Products that can be delivered), you will be given the opportunity to select an available collection date and a time slot when you place your order. You can collect your doughnuts at any time on the day selected, within the collection store opening hours. You must collect the Products from the store you selected when placing your order within the relevant store's opening hours or they will be disposed of. The opening hours for the store you selected are shown as part of the order process or can be found on our website. 

c) Delivery live tracking. On the day of your doughnut delivery, you will receive a confirmation email regarding the dispatch of your Products. This email will include a live tracking link for you to track your order and will display an ETA (estimated time of arrival) based on live traffic. There is also a live chat functionality via the link, should you need to contact the driver.

d) Documents required to receive/collect your order. You may be requested to provide proof of purchase confirmation email. You will need to sign for your delivery; this signature signifies your acceptance and the arrival of the doughnut delivery and your satisfaction with the quality of the Products upon their arrival. From this point liability passes to you (The Consumer) and we cannot offer refunds based on damage of Product.

e) Delivery catchment areas. Currently these Products are only available for delivery to the following listed London postcodes: 

E1; E1W; E2; E3; E4; E5; E6; E7; E8; E9; E10; E11; E12; E13; E14; E15; E16; E17; E18.             

N1; N1C; N2; N3; N4; N5; N6; N7; N8; N9; N10; N11; N12; N13; N14; N15; N16; N17; N18; N19; N20; N21; N22; NW1; NW2; NW3; NW4; NW5; NW6; NW7; NW8; NW9; NW10; NW11.               

W1A; W1B; W1C; W1D; W1F; W1G; W1H; W1J; W1K; W1S; W1T; W1U; W1W; W2; W3; W4; W5; W6; W7; W8; W9; W10; W11; W12; W13; W14; WC1A; WC1B; WC1E; WC1H; WC1N; WC1R; WC1V; WC1X; WC2A; WC2B; WC2E; WC2H; WC2N; WC2R.                                                         

SW1A; SW1E; SW1H; SW1P; SW1V; SW1W; SW1X; SW1Y; SW2; SW3; SW4; SW5; SW6; SW7; SW8; SW9; SW10; SW11; SW12; SW13; SW14; SW15; SW16; SW17; SW18; SW19; SW20; SE1; SE2; SE3; SE4; SE5; SE6; SE7; SE8; SE9; SE10; SE11; SE12; SE13; SE14; SE15; SE16; SE17; SE18; SE19; SE20; SE21; SE22; SE23; SE24; SE25; SE26; SE27; SE28.

EC1A; EC1M; EC1N; EC1P; EC1R; EC1V; EC1Y; EC2A; EC2M; EC2N; EC2P; EC2R; EC2V; EC2Y; EC3A; EC3M; EC3N; EC3P; EC3R; EC3V; EC4A; EC4M; EC4N; EC4P; EC4R; EC4V; EC4Y.

WC1A; WC1B; WC1E; WC1H; WC1N; WC1R; WC1V; WC1X; WC2A; WC2B; WC2E; WC2H; WC2N; WC2R.

Outer London: HA0; HA1; HA2; HA3; HA4; HA5; HA6; HA7; HA8; HA9; BR1; BR2; BR3; BR4. 

We will be constantly reviewing the delivery catchment areas.

f) If you do not collect your Products. All of our Products are made fresh daily. If you fail to collect your order on the day arranged, they will be destroyed and you will not be entitled to a refund (see clause 10 which will apply). For delivered Products, if you are not in to receive your order and do not sign to say you have received it; your Products will be returned to Krispy Kreme and destroyed. We are unable to re-arrange delivery.

g) If you are not going to be in for your delivery. The courier is only permitted to deliver the Products to the nominated delivery address and receivers name. The only instance that the Products can be received by another nominated person or left as a ‘safe drop’ is if the courier has written authorisation to do so in the order.

h) Delivery and packaging costs. The costs of delivery will be displayed to you on our website and/or during our order process. Any packaging costs will be included in your delivery costs.

i) When you become responsible for the Products. The Products will be your responsibility from the time you collect the Products from us or when we deliver the Product to the address you gave us.  

j) When you own the Products. You own the Products once we have received payment in full, including all applicable delivery charges.

k) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

7. IF THERE IS A PROBLEM WITH THE PRODUCT

a) How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us at customercare@krispykreme.co.uk or by calling 01276 601170.

b) Your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box at the beginning of these terms for a summary of your key legal rights in relation to the Product. Nothing in these terms will affect your legal rights.

8. OUR RIGHTS TO END THE CONTRACT

a) We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us.

b) You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

c) We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know in advance if we stop the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.

9. PRICE AND PAYMENT

a) Where to find the price for the Product. The price of the Product (which includes VAT) will be the price indicated on the order pages or quoted by our Customer Care team when you place your order. We take all reasonable care to ensure that the price of Product is correct. However, please see clause 11.3 for what happens if we discover an error in the price of Product you order.

b) We will pass on the changes in the rate of VAT. If the rate of VAT changes between the date of your order and the date we supply the Product, we will adjust the VAT you pay, unless you have already paid for the Product in full before the change in VAT takes effect.

10. HOW WE USE YOUR PERSONAL INFORMATION

a) We will only use your personal information in accordance with our Privacy Policy available here. Please take the time to read this, as it includes important terms which apply to you.

11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU  

a) We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products (as summarised in the box at the beginning of these terms); and for defective products under the Consumer Protection Act 1987.

c) We are not liable for business losses. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

12. OTHER IMPORTANT TERMS

a) We may transfer the contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

b) You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

d) If a court finds part of these terms illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

e) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

f) Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish or the English courts.

13. GDPR COMPLIANCE

We may disclose your information to the following third parties:

Our suppliers and service providers. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. Such third parties may include cloud service providers (such as hosting and email management), IT providers, advertising and marketing agencies, communication fulfilment services and administrative service providers. This includes Jitbit LP, our help desk support provider. When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

14. GOPHR TERMS AND CONDITIONS

https://uk.gophr.com/terms-and-conditions. 

15. GOPHR PRIVACY POLICY

https://uk.gophr.com/privacy-policy

All orders are covered by our Privacy Policy here.