Need any Help? Frequently Asked Questions

Pronounced ‘cream’ and spelled ‘Kreme’ - tastes amazing!

We have over 120 Krispy Kreme stores and over 1,000 cabinets at our retail partner outlets. To find where you can experience Krispy Kreme, please use our store locator here: https://www.krispykreme.co.uk/find-store

Krispy Kreme shops open to suit the needs of the neighbourhoods they serve, so you may find shops have different trading hours. For your local shops opening hours, please use our shop locator here: https://www.krispykreme.co.uk/find-store

As you'd expect, we take our customer privacy very seriously. You can read our privacy policy on the Krispy Kreme website here: https://www.krispykreme.co.uk/privacy-policy

We would love to hear from you! Great people are at the heart of the success we've enjoyed since launching in the UK back in 2003 and we're always looking for amazing people to join our team. Please visit https://www.krispykreme.co.uk/careers for information on our culture and latest opportunities.

Our tasty treats are made fresh daily so best eaten on day of purchase for optimum freshness. The ideal condition for storage of a Krispy Kreme doughnut is in the original packaging at room temperature. We do not recommend storing in the fridge, in plastic storage bags or boxes or near a heat source.

We have taken the decision to only accept contactless or chip and pin payments in all of our retail shops to ensure the most efficient customer experience. We apologise for any inconvenience this may cause. If you wish to use cash, you can access our delicious treats via one of our many cabinets in selected Tesco, ASDA, Morrisons, Sainsbury’s, Moto, Welcome Break and Road Chef locations.

We are proud that our doughnuts are made fresh daily, to ensure we give our customers the high quality experience that they expect from Krispy Kreme. We use sophisticated demand planning tools to try to reduce the occurrence of waste, targeting a 5% waste reduction across our cabinet business. At the majority of our sites any unsold or unacceptable quality doughnuts are recycled by Leafield Feeds Ltd to be used as a component of animal feed. 25% of our company food waste is sent for Anaerobic Digestion and converted into bio-fuel and overall 94% of our food waste is diverted from landfill.

Unfortunately, we are not able to provide empty packaging. We offer doughnuts in a variety of pack sizes, including individually boxed (online only), 4 pack and 6 packs (available in store only) and the traditional dozen.

We currently offer a next day delivery service to most of the UK mainland and Isle of Wight. Unfortunately, at the moment we are not able to deliver to certain areas of Scotland, Cornwall or the Scottish Highlands, Isle of Man, Isles of Scilly, Northern Ireland or Channel Islands. To find out if delivery is available in your area, please pop your postcode in to begin your order.

Currently the next day delivery service costs £4.95. Free delivery is available on all orders over £35. www.krispykreme.co.uk only.

You cannot currently order for same day collection or delivery but we do work with partners for same day doughnut delivery - Just Eat, UberEats and Deliveroo. Check out their websites for more information!

Yes! When you complete your order you will see a box where you can type a personal message (up to 300 characters), which is perfect if you wish to send this as a gift to a friend or loved one. The message card will be put inside the delivery order. Please note that this must be added prior to check out and it may not be possible to add a note after purchase.

At the moment, if you are ordering for a weekday delivery then the delivery time is 8am-12pm. If you are ordering for a weekend date the delivery time is between 8am and 6pm.

You can add a message to the doughnuts if you are choosing the “Say it with Krispy Kreme” hand piped half dozen. Unfortunately we are not currently able to add bespoke icing, pictures or branding images to the doughnuts.

Krispy Kreme are completely committed to responsible and sustainable use of Palm Oil. We have complete traceability of any Palm Oil we use and 99.35% of it is from sustainable sources. Where it is not possible to source sustainable Palm Oil we offset by purchasing credits. We strive towards 100% sustainable Palm Oil in the future and we see continuous improvement in this area as a key part of our sustainability agenda.

You can find all our nutrition and allergen information by visiting https://www.krispykreme.co.uk/nutritionals. Alternatively, all of our doughnuts listed on the website contain detailed lists of allergens and nutritional data to enable you to make informed decisions about purchases.

We are always looking at ways of extending our portfolio of products to introduce different portion sizes of doughnuts. Our Bites (48 kcal per bite and 96 kcal per serving), and Minis (from 100kcal per serving) are proving to be a popular, alternative choice for consumers. We are committed to doing the right thing from a well-being perspective, increasing our permissible indulgence range and making changes where we can whilst protecting the same irresistibly great taste of our original sweet treats!

We are committed to working with PHE on calorie reduction, with a focus on more choice below 325kcal for our customers. We also continue to ensure that none of our doughnuts are ever above 400kcal per portion. We intend to grow the share of smaller portions and increase our permissible indulgence range so there will be more choice with less calories and the same great taste!

Krispy Kreme is an indulgent brand and not a daily treat. We believe in a sensible approach to living well, through a balance of energy in and out. We encourage our customers to share our irresistibly original doughnuts and spread the joy even further!

Yes, our coffee is ethically sourced and Rainforest Alliance Certified, which means we meet rigorous environmental and social standards. We only buy top quality beans and pay a fair price for them, purchasing all of our coffees at more than Fairtrade base price. Much of the coffee is purchased directly from the farm cooperatives using the expertise of our coffee roaster.

We are committed to working with our suppliers to ensure the highest standards of animal welfare throughout our supply chain. We only source 100% free range eggs for our doughnut mix in the UK and Ireland. Where possible, we buy our raw materials from British and Irish farmers throughout the year, to ensure we are supporting local farming communities and reducing our carbon footprint

We consider our products to be suitable for anyone who follows a Halal diet, however we are not Halal certified.

We consider our products to be suitable for anyone who follows a Kosher diet, however we are not Kosher certified.

Our doughnuts are suitable for vegetarians who follow an ovo-lacto vegetarian diet.

We currently offer a range of Vegan Society certified doughnuts. This includes the Fudge Brownie Bliss, Caramel Iced Ring, Strawberry Iced Ring and Chocolate Custard, available in Krispy Kreme Retail shops and cabinets, and the Vegan Original Glazed and Vegan Selection Dozens available for exclusive online home delivery. For more information, please visit our online product information page here: www.krispykreme.co.uk/shop/doughnuts-by-range/vegan-doughnuts.html

We like to keep it natural and original here at Krispy Kreme, therefore we do not use artificial colours within any of our core products. We are currently reviewing our ingredients and removing any artificial flavourings where possible.

Gluten is present in all of our products since one of our main ingredients is wheat flour and not suitable for a Gluten-free diet.

Please be aware that some of our products do contain nuts and peanuts. These are clearly labelled in store and on our website. All our doughnuts therefore do carry a risk that they may contain nuts and peanuts and are therefore not suitable for nut or peanut allergy sufferers due to manufacturing methods.

Our vegan doughnuts are produced in the same factory which also creates our other doughnuts and uses shared equipment. However, we have taken all practical steps to minimise the risk of cross contamination as far as is reasonably possible. Before vegan production, there is a full clean down of all areas and equipment on site, and production is always scheduled to produce vegan doughnuts first, before the rest of the range. All of our doughnuts remain suitable for vegetarians.

As defined by the Vegan Society, vegan products must be made without the deliberate use of animal-derived ingredients. Our new vegan recipe does not contain egg or milk, however, please be aware it is not free from egg or milk. Please refer to our allergen advice for more information; which can be found here: www.krispykreme.co.uk/nutritionals

Our vegan doughnuts are prepared to a vegan recipe which has omitted the egg and milk ingredients; making them suitable for vegans. they are made fresh daily and have the same great Krispy Kreme taste!

Our vegan doughnuts do not include any egg or milk ingredients in the recipe and our prepared in a way that reduces the risk of cross contamination however, due to the nature of our doughnut production we cannot guarantee that any of our doughnuts are allergen free.

We list nutritional and allergen information on our website in an easily downloadable PDF alongside ingredients information, this can be found here www.krispykreme.co.uk/nutritionals. If you’re looking for more information, then please feel free to reach out to our Customer Care team who are more than happy to help you with any questions you may have www.krispykreme.co.uk/contact-us .

We are pleased to answer that “No” we will not be charging more for our vegan flavours. We strive to always provide the best quality and value to our customers and as such the new vegan doughnuts will be priced the same as other selected doughnuts in our range.

Krispy Kreme Rewards is the Rewards scheme for our biggest fans. It’s free to join and offers you personalised Rewards, birthday surprises, VIP experiences and sneak peeks at our latest flavours!

Joining is easy, simply register online at https://www.krispykreme.co.uk/Rewards or by downloading and registering the Krispy Kreme Rewards app. The app is available on both Google Play and the App Store.

The minimum age for joining Krispy Kreme Rewards is eighteen years of age.

Krispy Kreme Rewards is a points based loyalty scheme. Our points come in the form of Smiles, and for qualifying purchases you make, you’ll earn 10 Smiles for every whole £1 spent. Once you’ve saved enough Smiles, you can convert these Smiles into Rewards to get free doughnuts and hot drinks!

Every time you purchase items in our retail shops, you earn Smiles by scanning your Rewards loyalty ID. Your Rewards loyalty ID can be found on your Rewards app.

Yes – you just need to keep hold of the receipt for your purchase. On the Rewards app there is an option to add the details of your Krispy Kreme receipt that will award the correct number of Smiles to your account.

You can collect Smiles for every purchase online, as long as you are logged in when you complete the purchase. We will automatically add the Smiles to your account after you complete the transaction. Online orders placed via a guest check out will not be linked to your account.

We've rolled out new packaging to include unique codes that can be entered on our Rewards app to earn Smiles. The code can be found under the front flap of our boxes and is a code with letters and numbers. These codes are unique and can only be used once. Please allow at least 15 minutes for Smiles to appear on your account after entering a code.

Unfortunately we are currently unable to award Smiles through purchases with our delivery partners. It something we’re working on so watch this space!

The easiest way to keep track of your Smiles balance is through the Rewards app. You can also opt into our marketing emails and we’ll be able to send you regular Smiles statements, personalised offers and Reward notifications so you can make the most of your membership!

Smiles are only valid for 12 months from the point of being awarded and will expire if unused after this time. You just need to make sure you convert them into Rewards before they expire!

It’s really simple, and all managed through the Rewards app. The app will show you what Rewards you have available, once you’ve confirmed your Reward choice, click “add to wallet” and this will then show in the wallet tab on the app.

Once you’ve added a Reward to your wallet, you can redeem them at all Krispy Kreme shops. When instore, just present your ID barcode on the app and tell the colleague instore that you would like to make a redemption. You can also use selected Rewards online at www.krispykreme.co.uk for click and collect and nationwide delivery orders.

No! Once Smiles have been converted into a Reward, that Reward will not expire. It can be redeemed at any time in a Krispy Kreme shop, or on selected dozens when you buy online on our website and order click and collect or nationwide delivery.

When joining the Rewards Programme you will immediately become eligible to receive a welcome Reward consisting of one complimentary Original Glazed Doughnut.

The Welcome Reward can be redeemed either at either a Krispy Kreme store or at a Tesco cabinet, subject to availability. When registering, you will need to decide where you want to redeem this Welcome Reward, we’ll email you with all the instructions on how to claim it.

The Welcome Reward is valid for 30 days from when you register to become a member via our Website or on the App. If you have not redeemed your Welcome Reward within the permitted 30 days, the Welcome Reward will expire.

Being a part of our Rewards scheme means we’ll also treat you to a free doughnut of your choice when it’s your birthday month!

We’ll email you with all the details when you’re eligible. To claim your free birthday doughnut, you will need to add the birthday Reward to your wallet on the Krispy Kreme app. Once you have the Reward in your wallet, simply show your ID barcode on the app to our colleague in a Krispy Kreme shop. It cannot be redeemed by showing the Birthday Reward email.

The Krispy Kreme app is FREE to all members and can quickly be downloaded from either the App Store or Google Play. You will need the app to manage your Rewards account and add Smiles from in store purchases.

Birthday doughnuts are only available in our Krispy Kreme retail shops.

You can claim your birthday doughnut at any point in your birthday month. The expiry date will be shown in the email we sent you.

Firstly make sure you are using the most recent version of the app. This will be available through Google Play and the App store. If the problem persists, you can reset your password on our website by visiting this page https://www.krispykreme.co.uk/customer/account/forgotpassword/

Often resetting your password and then removing and re-installing the app on your phone will solve the problem. Don’t worry about your account data being lost, it will be there when you log back in.

Of course - you can contact our customer care team who will be able to help: https://www.krispykreme.co.uk/contact-us

You can order doughnuts online for Click and Collect at any one of our Krispy Kreme retail shops (excluding airport locations). Click and Collect is not currently available from partner outlets such as Tesco, Asda, Morrisons or Sainsburys. Find your nearest shop using the website store locator here: https://www.krispykreme.co.uk/find-store

Different online products carry different lead times so please do order as soon as possible. Click and Collect orders must be placed prior to 2pm the day before the collection date. Larger orders or products such as the Doughnut Tower and individually boxed doughnuts do carry longer lead times.

If you need to change or cancel an order, please contact our Customer Care team here: https://www.krispykreme.co.uk/contact-us. Any cancellations or amends need to be made 24 hours before the collection date.

Our doughnuts are made fresh daily and in the case of Click and Collect, made to order especially for you! This means that if you don't collect your doughnuts on the date specified in your order, no refund or alternative collection date will be given.

We appreciate the importance of taking action to combat all aspects of modern slavery. Krispy Kreme has HR policies to ensure compliance with relevant legislation concerning rights at work. We are also working on a new IT system to further strengthen our auditing capability in this area. Additionally, no person below the minimum legal age shall be employed and no one under the age of 18 will be employed where specific workplace conditions apply (nightshift, machinery).

Across our UK and Ireland business, our goal is to have 100% of plastic packaging to be reusable, recyclable or compostable by 2025. We have already made positive steps in this area targeting Reduce, Reuse and Replace initiatives and we will continue to build on this momentum. We have removed 20 tonnes of plastic from our business since 2019 and will ensure any plastic packaging in our business has a minimum of 30% recycled content. We have also increased the cost of our plastic carrier bag charge to 20p to reduce uptake. As more sustainable alternatives to plastic become widely available, we will continue to make progress in removing plastic from our business.

We are proud that our doughnuts are made fresh daily, to ensure we give our customers the high quality experience that they expect from Krispy Kreme. We use sophisticated demand planning tools to try to reduce the occurrence of waste, targeting a 5% waste reduction across our cabinet business. At the majority of our sites any unsold or unacceptable quality doughnuts are recycled by Leafield Feeds Ltd to be used as a component of animal feed. 25% of our company food waste is sent for Anaerobic Digestion and converted into bio-fuel and overall 94% of our food waste is diverted from landfill.

Our global FUNdraising programme has been at the heart of our business since day one and has been helping the nation fundraise since 2003. The FUNdraising programme offers discounted dozens for charities, community groups and individuals, making it easy for them to sell our Original Glazed doughnuts and make money for causes close to their hearts. Over the last sixteen years, we have provided 700,000 Dozen boxes to help the nation fundraise. Previously we have been delighted to support Teenager Cancer Trust Support, raising over £225,000 for this incredible charity. In 2018 and 2019, we joined forces with BBC Children in Need to raise £50,000. This was achieved through Krispy Kremers fundraising across the country, creating Pudsey doughnuts (where a % went directly to the charity), and selling fundraising boxes to help the nation to raise money.

Our people are at the heart of our communities and we encourage them to build relationships with local charities and causes. During the Coronavirus pandemic, we created a pledge to serve half a million smiles (or doughnuts!) to good causes. We continue to provide doughnuts to local community causes through our new store opening sampling program and also through a surprise and delight program. We will be restarting our in-store fundraising for charities in 2022.

Our unique Fundraising scheme allows you to purchase reduced price Original Glazed dozens via the website. Order online, collect the doughnuts from your selected Krispy Kreme retail shop, sell them at your event and collect the money for your cause.

At the moment it is only possible to collect Fundraising orders from a Krispy Kreme retail shop.

Fundraising orders need to be placed at least 3 days before the chosen collection date. You can order up to 50 boxes online or please contact our customer care team if you need more!

You can use our fundraising scheme to raise money for a variety of charities and non-profit organisations , such as schools and local community groups. Please note that any personal trips or private sponsorship will not qualify. We do request that the doughnuts are sold on to raise the money and not given away at an event.

When placing your order online, you need to complete some information on the cause you are supporting and how you plan to use the products. Please note that if you do not qualify for the scheme or we deem the order to be outside of our Terms and Conditions, we may cancel your order and refund you.

Our doughnut towers does come with set doughnuts, and it is not currently possible to change the quantities or flavours. The Original Glazed tower comes with 18 dozen of our signature ring doughnuts. The Assorted Tower comes with 18 dozen – (9 dozen Original Glazed, 3 dozen Strawberries & Kreme, 3 dozen Chocolate Dreamcake, 2 dozen Chocolate Custard and 1 dozen Chocolate Sprinkles). These are our core range doughnuts and are a selection of our classic and most loved flavours. There really is something for everyone!

We accept orders up to 1 year in advance. There is a minimum of 7 days lead time for doughnut tower orders.

This is not a service Krispy Kreme can currently provide. The stand is sent out to you in advance and does require assembly – the tower screws together by hand and is really easy to do. You can also watch a video of a tower being constructed online at https://www.krispykreme.co.uk/celebrations/weddings

At the moment, we offer 2 doughnut towers and 2 doughnut walls. Each of these products comes with 216 doughnuts in total. We do find that guests will often have 2 doughnuts (or 3!) so we wouldn’t worry too much about having lots left!

These items are sent out to you in advance and will arrive via a next day courier service. The tower stand is flat packed and dispatched the next working day after payment has been received.

The tower measures 87cm high and 48cm base diameter when constructed. The delivery box measures 75cm x 57cm x 8cm

Yes, the tower display stand should be fine to reuse if you keep it in good condition. The tower can be washed in warm soapy water to remove any sticky residue. We do not recommend cleaning with any harsh chemicals or abrasives. These items are not suitable to be cleaned in a dishwasher.

At the moment we are not offering delivery of these sized orders so you will need to arrange for someone to collect these from a Krispy Kreme retail shop on the day of your event.

Yes, you can cancel the order up to 1 week before your event. You will need to return the tower to our head office and the item must be unused and in the full original packaging. We do need to receive return of the tower before a refund can be issued. Please email customer care at helpdesk@krispykreme.co.uk to request any order cancellations.

We know the UK is a nation of dog lovers with 10million of us (15%) having pets! To celebrate International Dog Day we decided to bring the joy of Krispy Kreme to our dog loving customers.

We are a nation of dog lovers and wanted to celebrate International Dog Day 2023. Watch this space to see if we create other pet-based doughnuts in the future!

All the ingredients used in the Doggie Doughnuts are human grade and baked. They are safe for human consumption but are much better left for your pooch! Please note that the Doggie Doughnuts do contain nuts and other allergens that may be harmful to those with allergies.

These dog biscuits are inspired by our iconic core doughnut range, and we wanted to bring this Krispy Kreme inspiration to our Doggie “Doughnuts”.

We brought this range out in celebration of the International Dog Day and although we are not looking to stock these permanently, we may be looking to repeat in the future!

These tail-waggingly good treats for dogs are available in all Krispy Kreme shops in UK and Ireland as well as for nationwide delivery via www.KrispyKreme.co.uk.

Yes, just remember to scan your Krispy Kreme Rewards app when making your purchase, or log in to your account if purchasing online.

Products are made with no artificial preservatives, artificial flavourings, added salt or added sugar. These products have been specifically designed for dogs of all ages, shapes, and sizes to consume. Contains peanuts. Not made with chocolate, but made with Carob, a pet-safe ingredient. No artificial sweeteners have been used. Analytical constituents: Crude Protein (min) 12%, Crude Fat (min) 10%, Crude Fibre (max) 4%, Moisture (max) 5% Composition: Whole Wheat Flour, Peanut Butter, Rapeseed Oil, Apple Cider Vinegar, Skimmed Milk Powder, Maltodextrin, Sodium Bicarbonate, Tapioca Starch, Potato Starch, Dried Ground Carob, Peanuts, Guar Gum, Calcium Carbonate, Sugar, Wheat Starch, Glucose Syrup, Palm Oil, Lecithin, Colour Additives (beet powder, turmeric, beta-carotene, spirulina extract)

These products have been specifically designed for dogs of all sizes and ages by professional pet treat artisans whom all have a love for dogs. These baked dog treats have been formulated with health in mind and in consultation with professionals. They are a hard baked cookie, designed specifically to assist in gum and teeth dental health. Those older dogs with fragile teeth may find them difficult to chew however they are totally safe for your pet to consume. As there are no artificial preservatives or artificial flavourings added, plus being made in a HACCP (Food Safe) accredited facility, one can feel comfort in knowing that these are dog treats made for your dog.

The Doggie Doughnuts will be safe for consumption up to 12 months after purchase. No refrigeration is required.

No meat products have been used in this Dog Treat.

These products are made with no artificial preservatives or artificial flavourings. There is no added salt or sugar and all ingredients are human grade. They are suitable for dogs of all ages, shapes and sizes. They are 10% fat.

Doggie Doughnuts are made with carob. Carob is a natural substitute for chocolate and is totally safe for all dogs of all ages to eat. carob looks like chocolate, but is in-fact, a natural product which is harvested from the carob tree, then developed to mimic chocolate, however, it is absolutely not chocolate and does not share any ingredient similar to chocolate and therefore is safe for dogs to eat. It looks like chocolate, but it doesn’t taste like chocolate and is naturally sweet. Chocolate, on the other hand, is not safe for dogs. Dogs should never consume chocolate.

Yes, these products do contain peanuts, dogs love our peanut butter-based cookies. However, if someone in your family has an allergy towards peanuts, we would advise that person not to touch, or taste, or handle the dog treat. If an allergic response occurs, please follow the safety protocols prescribed by your medical professionals.

Feed 1-2 Doggie Doughnuts daily as a complimentary pet food depending on your dog’s weight and activity level. Always feed under supervision. Ensure clean, fresh water is available. This complimentary pet food is intended as a snack and are not formulated to be served as a complete and balanced meal.